Regional Terminal Manager

Clayton Homes • Addison, AL

16d

About The Position

The Regional Terminal Manager reports to the Director of Operations and oversees oversized home shipments from all home building facilities within the region. The role leads four team members and approximately 200 toter and pilot vehicle operators and is accountable for terminal performance, including driver operations, dispatch execution, safety outcomes, customer experience, and financial results. The manager leads Driver Supervisors, Safety, and terminal staff to support reliable, safe, and efficient delivery.

The position oversees delivery operations, workforce planning, driver training and hiring, scheduling and permitting, payroll, maintenance, incident investigations, risk management, budgeting, and FMCSA compliance. It also manages terminal financial performance, customer escalations, safety and operational improvement, and the development and performance of supervisors and staff. Travel to home building facilities within the region is required 20%–30% of the time, typically for day trips.

Requirements

• At least 5 years of proven leadership experience in logistics, transportation, or terminal operations management.
• Strong understanding of CDL-based operations and driver workforce management.
• Understanding of FMCSA compliance and safety management systems.
• Experience managing operational and financial performance, including P&L responsibility.
• Good knowledge of data analysis and risk assessment.
• Excellent organizational and motivational skills.
• Outstanding attention to detail and observation ability.
• Ability to produce reports and develop relevant policies.
• Exceptional communication and interpersonal abilities.
• Exceptional problem-solving abilities.
• Proven ability to lead teams, drive accountability, and make critical business decisions.
• Ability to hold others accountable to Clayton standards for safety, compliance, and policy.
• Positive attitude and ability to work in a team environment.
• Ability to travel to home building facilities within the region for day trips 20%–30% of the time.
• Proficiency in Outlook, Word, Excel, and PowerPoint.
• Knowledge of shipment options, legal issues, government regulations, safety procedures, geography, mathematics, and computer applications.

Nice To Haves

• College degree in Business or Logistics; a combination of formal education and progressive field experience will be considered.
• CDL-based experience is highly valued.
• Previous experience in OS/OW shipments or mobile home hauling.
• Previous permitting experience.

Responsibilities

• Own end-to-end terminal performance, including delivery execution, utilization, and service levels; drive on-time delivery and resolve operational disruptions.
• Oversee transportation equipment and personnel, including staffing, utilization, and workforce planning.
• Lead weekly rapid-fire reviews with leadership to drive accountability and performance improvement.
• Ensure alignment between dispatch, driver supervisors, and field execution.
• Lead hiring and participate in interviewing and selecting drivers and terminal staff.
• Drive early-tenure retention and driver reliability.
• Hold leaders accountable for performance management, including coaching, discipline, and termination decisions.
• Evaluate practices, procedures, and facilities for risk and adherence to FMCSA regulations.
• Oversee LYTX telematics performance and ensure coaching and corrective actions are completed.
• Investigate incidents to determine root causes; analyze and close follow-up actions, and retrain regionally following vehicle accidents involving company personnel or equipment.
• Develop and implement policies and procedures, ensuring consistent execution of company policies, processes, and expectations.
• Manage personnel activities and schedules, and oversee shipment coordination and routing.
• Recommend solutions to issues, improvement opportunities, and prevention measures.
• Report operational statistics to senior management.
• Own terminal financial performance, including budgeting, forecasting, and P&L management; oversee operational costs, productivity, and documentation to improve profitability.
• Resolve customer issues, escalations, problems, and complaints to protect service, relationships, and satisfaction.
• Partner with internal and external stakeholders to support business development and growth opportunities.
• Partner with Regional Safety Managers, the Safety Lead, and Corporate to review safety and operational functionality and develop future strategies.
• Maintain working knowledge of FMCSA and state-specific regulations, including pending and upcoming DOT changes, and prepare the region for future compliance requirements.
• Lead and develop Driver Supervisors and terminal staff, driving accountability for operational, safety, and performance outcomes.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401(k) program with investment options and company matching for full-time and part-time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for volunteering through the Clayton Impact program.
• Physical, nutritional, social, financial, spiritual, and occupational wellness programs, available online or in person.
• Opportunities for growth and a culture that supports work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed