Regional Technology Analyst

Invitation Homes • Chandler, AZ

6d • $24 - $41

About The Position

The Regional Technology Analyst I provides hands-on technology support across an assigned geographic region that includes multiple corporate, field, and operational locations. The role may have a designated home office but is not assigned exclusively to that location. It supports the West Coast and may assist other regions according to business priorities, projects, outages, or staffing needs. The Analyst connects Desktop Support, Helpdesk, Infrastructure, Network, Security, Telecommunications, Technology Assets, and other technology teams. The position provides advanced endpoint support and assists with infrastructure equipment, network connectivity, office technology, conference rooms, telecommunications, deployments, office openings, relocations, and enterprise technology initiatives.

The role involves remote and on-site support, troubleshooting, infrastructure and network assistance, office projects and deployments, endpoint and collaboration technology support, and regional technology asset and vendor coordination. Regional travel and occasional work outside normal business hours may be required. The role also requires lifting and moving equipment weighing up to 50 pounds and working in areas such as network closets and under desks.

Requirements

• Experience providing advanced desktop support and assisting with infrastructure- or network-related activities.
• Three to four years of relevant professional experience may be considered in place of an associate degree.
• Ability to travel throughout the assigned region and occasionally support other regions.
• Ability to work outside normal business hours when required for maintenance, deployments, office projects, or critical incidents.
• A valid driver’s license and reliable transportation may be required.
• Ability to lift, transport, install, and relocate technology equipment weighing up to 50 pounds.
• Ability to work in office spaces, equipment rooms, network closets, under desks, and other areas where technology equipment is installed.
• Ability to manage competing priorities and work independently with limited on-site supervision.

Nice To Haves

• Experience supporting multiple offices or geographically distributed business locations.
• Experience supporting macOS devices.
• Associate degree in Information Technology, Computer Science, Information Systems, or a related field.
• CompTIA A+ or Network+ certification.
• Microsoft 365 or Endpoint Administrator certification.
• ITIL Foundation certification.
• Relevant Apple, audiovisual, or infrastructure certifications.

Responsibilities

• Provide remote and on-site technology support for offices across an assigned region, escalating issues that the Service Desk cannot resolve remotely.
• Troubleshoot hardware, software, connectivity, authentication, and mobile-device issues, and guide Service Desk and Desktop Support staff.
• Identify recurring problems and coordinate with technology teams, Facilities, Security, and regional business leaders on long-term fixes.
• Assist other regions during projects, outages, or staffing needs.
• Participate in after-hours support for planned maintenance, projects, and critical incidents when needed.
• Install, label, test, and document switches, wireless access points, servers, cabling, and other equipment according to established procedures.
• Provide remote-hands support to centralized teams, including equipment checks, approved reboots, cable tracing, and hardware replacement.
• Help troubleshoot internet circuits and telecommunications with internal teams and service providers.
• Report physical or environmental concerns that could affect equipment, including power, cooling, or water exposure.
• Support business-continuity and major-incident response when on-site assistance is needed.
• Support office openings, closures, relocations, remodels, and employee moves.
• Coordinate, install, and validate circuits, cabling, network hardware, workstations, printers, and conference-room technology.
• Test technology to confirm it is ready before employees move in.
• Support Windows, macOS, iOS, Android, Microsoft 365, and approved business applications.
• Assist with device setup, deployment, replacement, recovery, and security compliance.
• Support conference rooms, audiovisual systems, printers, and peripherals such as docking stations, monitors, headsets, and cameras.
• Help manage regional technology assets, including deployments, transfers, inventory, audits, and approved disposal.
• Coordinate on-site vendor visits and deliveries, verify that work meets organizational standards, and escalate concerns to leadership.

Benefits

• Competitive pay and annual bonus program.
• Generous paid time off, including vacation accrual, sick time, volunteer time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.
• Casual dress code and a positive work environment.
• Team events and celebrations.
• Employee Resource Groups.
• Career growth paths and learning opportunities.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree