Regional Technology Analyst

Invitation Homes • Phoenix, AZ

21h • Hybrid

About The Position

The Regional Technology Analyst I provides hands-on technology support across an assigned geographic region containing multiple corporate, field, and operational locations. Although the position may have a designated home office, it is not assigned exclusively to that location. This position supports our West Coast but may assist other regions based on business priorities, projects, outages, or staffing needs. The Analyst serves as a regional connection between Desktop Support, Helpdesk, Infrastructure, Network, Security, Telecommunications, Technology Assets, and other technology teams. The position provides advanced endpoint support while assisting with infrastructure equipment, network connectivity, office technology, conference rooms, telecommunications, deployments, office openings, relocations, and enterprise technology initiatives.

Requirements

• Experience supporting multiple offices or geographically distributed business locations is preferred.
• Experience providing advanced desktop support and assisting with infrastructure or network-related activities.
• Experience supporting macOS devices is preferred.
• Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Three to four years of relevant professional experience may be considered in place of a degree.
• Ability to travel throughout the assigned region and occasionally support other regions.
• Travel requirements may vary based on projects, outages, office activity, and organizational priorities.
• Ability to work outside normal business hours when required for maintenance, deployments, office projects, or critical incidents.
• A valid driver’s license and reliable transportation may be required.
• Ability to lift, transport, install, and relocate technology equipment weighing up to 50 pounds.
• Ability to work in office spaces, equipment rooms, network closets, under desks, and other areas where technology equipment is installed.
• Ability to manage competing priorities and work independently with limited on-site supervision.

Nice To Haves

• CompTIA A+, Network+, Microsoft 365 or Endpoint Administrator certification
• ITIL Foundation
• Relevant Apple, audiovisual, or infrastructure certifications

Responsibilities

• Provide remote and on-site support for offices across an assigned region, serving as the escalation point for issues the Service Desk cannot resolve remotely.
• Troubleshoot hardware, software, connectivity, authentication, and mobile-device issues, and guide Service Desk and Desktop Support staff.
• Identify recurring problems and work with technology teams, Facilities, Security, and regional business leaders on long-term fixes.
• Assist other regions during projects, outages, or staffing needs.
• Participate in after-hours support for planned maintenance, projects, and critical incidents when needed.
• Provide hands-on assistance to Infrastructure and Network teams, including installing, labeling, testing, and documenting equipment such as switches, wireless access points, servers, and cabling, following established procedures.
• Act as “remote hands” for centralized teams, including equipment checks, approved reboots, cable tracing, and hardware replacement.
• Help troubleshoot internet circuits and telecommunications with internal teams and service providers.
• Report physical or environmental concerns that could affect equipment, such as power, cooling, or water exposure.
• Support business-continuity and major-incident response when on-site help is needed.
• Support office openings, closures, relocations, remodels, and employee moves.
• Coordinate, install, and validate circuits, cabling, network hardware, workstations, printers, and conference-room technology.
• Test technology to confirm it is ready before employees move in.
• Support Windows, macOS, iOS, Android, Microsoft 365, and approved business applications.
• Assist with device setup, deployment, replacement, recovery, and security compliance.
• Support conference rooms, audiovisual systems, printers, and related peripherals such as docking stations, monitors, headsets, and cameras.
• Help manage technology assets across the region, including deployments, transfers, inventory, audits, and approved disposal.
• Coordinate on-site vendor visits and deliveries, verify their work meets organizational standards, and escalate concerns to leadership.

Benefits

• Competitive pay and annual bonus program for all associates
• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401(k) with company matching contributions
• Casual dress code and a genuinely great work environment
• Team events, celebrations, and a culture that values connection
• Employee Resource Groups
• Career growth paths and learning opportunities — we promote from within
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree