Regional Technical Training Manager

Hoffman's Exterminating•Greenwich Township, NJ

5d•Hybrid

About The Position

The Region Technical Training Manager will function as Field Training support for service centers as assigned by the Director of Technical Services and Professional Development. The general purpose of this position is to assist the Region Vice President and the Service Center Manager with technical support and quality control at the field level to ensure superior customer service and State Rule and Regulation Compliance. The majority of the Region Technical Training Manager's time will be spent in the field with service professionals in all service segments to provide field training that ensures the highest level service is being delivered to Arrow Exterminators' customers.

Requirements

Maintain state Certified Operator and Certified Instructor status as well as other state certifications/registrations as necessary
Travel daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned.

Responsibilities

Technical field training, evaluation and reporting, IPM service training and Quality Control of all Residential and Commercial Pest Control Service Professionals, Termite Service Professionals, Sentricon Service Professionals, Home Evaluators, Renewal Inspectors, Service Managers and Service Center Managers on a daily basis
Conduct Service Center inspections quarterly or as assigned
Conduct Sentricon Quality Assurance Reviews (QARs) as assigned
Conduct paperwork reviews at the service center level for any or all sales or service segments quarterly or as assigned
Conduct vehicle inspections at the Service Center level as assigned
Conduct Arrow approved service center training courses quarterly or as assigned
Conduct Respirator training and fit testing for service center employees annually or as assigned
Train new service employees to take and pass necessary state exams within the state required period as necessary or assigned
Advise and train Region and Service Center operation employees on federal and state rules and regulation changes as assigned
Assist Region and Service Center operations with safety compliance ongoing or as assigned
Assist the Director of Technical Services & Professional Development in Service Protocol design and implementation for all service segments and pests as assigned
Maintain state Certified Operator and Certified Instructor status as well as other state certifications/registrations as necessary
Communicate with the Director of Technical Services & Professional Development daily via email or phone to provide synopsis of activities.
Communicate projected schedule to the Director of Technical Services & Professional Development and Region Operations weekly via email.
Communicate, on the proper forms and as completed, the results of Service Center Inspections, Vehicle Inspections, Field Training Reports, Paperwork Reviews and Quality Assurance Reports to the Director of Technical Services & Professional Development, Region Operational Vice Presidents and Service Center Manager via email.
Oversee new product use and evaluation as assigned by the VP of Technical Services & Quality Control
Travel daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned.
Other Duties as assigned