Regional Technical Operations Manager

Ergon Asphalt and Emulsions, Inc•Phoenix, AZ

3d•Remote

About The Position

The Regional Technical Operations Manager is accountable for managing the technical needs and product and field support of all current and new product technologies for the ErgonArmor Business Unit (EABU). This role also manages technical deliverables between the Business Unit (Management, Operations, and Sales and Marketing), third-party manufacturers, and Paragon Technical Services, Inc. (PTSi). The position involves providing timely technical support and communication to plants producing crack sealants, aggregate-filled repair mastics, and bulk roofing and waterproofing products. This includes formulation support, troubleshooting, product QA/QC, investigations into quality failures, audits, and facilitation of related systems. The manager will work to facilitate operational consistency with assets and procedures across the plant network, manage the formulation process with Paragon and Crafco MQT to optimize plant efficiency and raw material costs, and oversee the Quality Management system for compliance. Additionally, the role involves collaborating with Sales and Technical Marketing on product field performance feedback, working with supply and procurement on raw material evaluation, establishing new technological processes, and ensuring facilities are fully supported through routine interaction. The manager will partner with local labs and Engineering departments to drive new products from concept to commercialization, manage the deployment of plant assets and chemistry, and be responsible for the scale-up of processes from lab to plant production. Participation in product and process evaluation, development, and execution of strategic technology initiatives is also a key part of the role, as is participating in the development, presentation, and implementation of new ideas for management consideration. Other duties as assigned.

Requirements

Bachelor's degree in chemistry, engineering or related field is preferred.
Significant asphalt technology experience could be considered in lieu of a technical degree.
Minimum 2 years of experience required with a bachelor's degree. A minimum of 5 years of experience is required with no degree.
Experience with formulating and support of polymer modified asphalt, particularly roofing, water proofing, crack sealant, and mastic preferred.
Excelled management, communication, and computer skills in MS Office, Outlook, Word and Excel.
Must be willing and able to travel at least 50% of the time.
Candidate needs to be located near a major airport hub for ease of transportation.
Applicants must be authorized to work in the US and have a valid driver's license.

Responsibilities

Provide timely technical support and communication to PCR plants that produce crack sealants, aggregate filled repair mastics, bulk roofing and waterproofing through formulation support, troubleshooting issues, product QA/QC, investigations into quality failures, audits and facilitation of those systems.
Work to facilitate operational consistency with assets and operational procedures throughout the overall plant network.
Manage the formulation process with Paragon and Crafco MQT work to optimize plant efficiency and raw material costs.
Oversee the Quality Management system to ensure compliance with Crafco, PPM and Agency Plan requirements.
Work with Sales and Technical Marketing to provide feedback on field performance of all products and applications.
Work with supply and procurement in evaluation and selection effort of all raw materials in the facilities.
Establish new technological processes to benchmark assets, chemistry, and raw materials available to the market from inside and outside of the asphalt industry.
Ensure facilities are fully supported through routine interaction with operations, marketing, and technical marketing.
Partner with local labs and Engineering departments to drive new products and technologies from concept through commercialization.
Manage the process to deploy plant assets/ chemistry/ etc. to deliver technologies.
Responsible for the scale up of process from lab to plant production.
Participate in product and process evaluation, development, and execution of strategic technology initiatives.
Participate in the development, presentation, and implementation of new ideas, concepts, assets, chemistries, etc. for A&E management to consider.
Other duties as assigned.