Regional Support Services Office Manager

Commander, Navy Installations Command•Washington, DC

18d

About The Position

The Regional Support Services Office Manager directs administrative support for Fleet and Family Readiness (FFR) programs across Maryland, Washington, DC, and Northern Virginia. Supported programs include Navy Housing, Galley, MWR, FFSP, CYP, and VFQ. The position oversees regional support functions spanning data analysis, marketing, APF/NAF finance, IT and management information systems, Customer Oriented Enterprise services, training, strategic planning, and business process improvement. The manager supervises a diverse APF/NAF workforce, directly overseeing functional leads and providing second-level supervision to 25 employees in finance, IT, marketing, facilities, and administration. The role directs regional business planning and policy implementation, manages resources and personnel, advises senior military and civilian leaders, and ensures compliance with applicable financial, personnel, program, safety, security, and sanitation controls. Fiscal responsibility includes APF and NAFI controls exceeding $60 million annually and management support for direct and reimbursable resources exceeding $62 million annually. The position leads regional budgeting, accounting, procurement, asset and inventory management, information systems and point-of-sale support, marketing, customer-oriented services, and functionality assessments. It uses business process re-engineering and analytical methods to improve efficiency, reduce costs, and strengthen program effectiveness. The manager also develops and executes regional marketing initiatives, evaluates program performance, represents the command on integrated process teams and planning conferences, and establishes inter-service initiatives.

Requirements

U.S. citizenship and possession of, or ability to obtain, a Secret security clearance.
Pass applicable records and background checks and successfully pass E-Verify employment verification.
Have or be able to obtain and maintain a driver's license at the time of hire.
At least five years of progressively responsible specialized experience providing administrative, financial, and/or operational support to Department of the Navy Quality of Life programs or an equivalent service component.
Knowledge of advanced management and organizational principles and practices; planning, programming, and budgeting regulations and processes; cost and profitability analysis; internal controls; audit systems; procurement; cost controls; performance tracking; and facility management.
Expert knowledge and broad executive experience with Federal and Navy goals, principles, functions, policies, laws, and regulations related to N9 services.
Expert knowledge and experience in APF and NAF financial management, organizational structures, programs, missions, functions, compliance, and program execution, including multiple funding types and sources.
Knowledge of multi-command, claimant, and APF/NAF resource program management, organization development, implementation, and evaluation.
Demonstrated mastery of large-command or regional management of NAF/APF quality-of-life program support.
Ability to plan, organize, and conduct analytical studies across regional N9 areas.
Strong knowledge of human resources management principles and practices under Federal Civil Service and the NAF system.
Understanding of Navy Region EEO, Affirmative Action, safety, and security policies.
Expert knowledge of procurement policies and procedures related to material acquisition and inventory requirements.
Excellent knowledge of analytical and evaluative methods and techniques, including preparing materials that explain operations and program activities.
Strong oral and written communication skills.

Responsibilities

Supervise a diverse APF/NAF workforce, including direct oversight of functional leads and second-level supervision of 25 staff across finance, IT, marketing, facilities, and administration.
Establish priorities, balance workloads, evaluate performance, and direct hiring and disciplinary actions.
Promote professional development, employee incentive programs, EEO philosophies, merit principles, and fair personnel practices.
Manage APF and NAFI fiscal controls exceeding $60 million annually and overall support of direct and reimbursable resources exceeding $62 million annually.
Serve as principal point of contact for regional NAFI and APF accounting, budgeting, resource management, acquisition, asset and inventory management, personnel, position control, training, marketing, communications, information systems, management analysis, administration, and customer-oriented services.
Coordinate budget requirements with Regional Program Directors and provide guidance for preparation of the annual operating budget.
Monitor and advise on management planning, cost control, workforce and resource coordination, and program matters for senior military and civilian management.
Direct the formulation and implementation of regional business plans, policies, operating procedures, partnerships, personnel management, and resource management.
Prepare long- and short-range planning guidance in accordance with program policies and objectives.
Direct regional N9 support functions, including APF and NAF finance, accounting, budgeting, resource management, acquisition, inventory, information systems, point-of-sale and computer support, marketing, and customer-oriented enterprise services.
Direct functionality assessment processes for regional FFRP operations.
Use business process re-engineering tools to reduce costs and improve efficiency and program effectiveness.
Track compliance with financial, personnel, and program-support controls across regional programs.
Solicit program managers' input on short- and long-range goals, objectives, and standards; monitor programs and provide guidance to improve or adapt activities.
Oversee, develop, and execute a comprehensive marketing program involving publicity, promotions, advertising, interactive web pages, and social networking; brief and report on marketing initiatives.
Ensure regional N94/N9 facilities meet fire, safety, security, and sanitation guidelines and take timely action to correct deficiencies.
Represent the regional command on major claimants' integrated process teams, boards, and planning conferences.
Manage complex functional areas, including resources, finance, IT systems, contracts, and procurement.
Establish regional inter-service initiatives to improve efficiency and represent leadership in operations, negotiations, and new construction.