Regional Supervisor, OnSite Operations - Fairfax, VA

Stryker • Columbia, VA

22h • Onsite

About The Position

Responsible for the day-to-day performance of all ProCare OnSite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the ProCare business. This role involves supervising ProCare OnSite Specialists, including selection, performance evaluations, career development, authorizing time cards, assigning overtime, and handling corrective actions. It also includes coaching, developing, and leading Specialists throughout the assigned territory, partnering with Endoscopy sales representatives to drive support and growth, and interacting with customers regarding Specialist performance. The position assists in implementing new accounts with a focus on Specialist performance, is responsible for interviewing and talent acquisition, and provides monthly reports on region performance to the Regional Service Manager. The role also enforces on-time completion of SLMS assignments, works with the Operations Associate to ensure coverage for sick and vacation days, and monitors employee attendance. Performance and merit reviews are also a key responsibility.

Requirements

• Operating Room experience in a services-related account for at least 1 year desired.
• 5 plus year tenure with Stryker ProCare or related field desired.
• 3 years of prior management experience preferred.
• B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.
• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Must be able to review printed materials.
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point ).
• Must have Stryker VPN access.
• Must be able to use I-Expense for expense reporting.
• Must be able to communicate with large groups of people.
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent professional interpersonal skills.
• Demonstrated effective managerial skills with quick decision-making ability.
• Excellent organizational skills.
• Excellent problem solving ability.
• Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.

Responsibilities

• Supervises (directly) the ProCare OnSite Specialists.
• Selection of new employees, performance evaluations, career development, authorizing of time cards, assigns overtime, responsible for corrective actions.
• Coaching, developing and leadership of all Specialists throughout assigned territory.
• Partner with Endoscopy sales reps to drive support for Specialists, strong customer engagement and growth of the ProCare business.
• Interact with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
• Assist in the implementation of new accounts with a primary focus on Specialist performance.
• Responsible for interviewing and overall talent acquisition.
• Responsible for monthly reports to Regional Service Manager on region performance / activity / HC.
• Enforce on time completion of SLMS assignments for all Specialists.
• Responsible for working with Operation’s Associate to ensure sick and vacation days are covered.
• Monitors the attendance of employees.
• Responsible for writing performance and merit reviews.
• Adheres to all policies and procedures put forth in the Sales code of conduct.
• Works with Regional Manager to gain understanding of Regional P&L.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree