Regional Supervisor, OnSite Operations - Fairfax, VA

Stryker • Washington, DC

2d • $79,900 - $127,500 • Onsite

About The Position

Responsible for the day-to-day performance of all ProCare OnSite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the ProCare business. This role involves supervising ProCare OnSite Specialists, including selection, performance evaluations, career development, time card authorization, assigning overtime, and implementing corrective actions. It also includes coaching, developing, and leading Specialists throughout the assigned territory, partnering with Endoscopy sales representatives to drive support and growth, and interacting with customers regarding Specialist performance. The position assists in the implementation of new accounts with a focus on Specialist performance, handles interviewing and talent acquisition, and is responsible for monthly performance reports to the Regional Service Manager. Additionally, the role ensures on-time completion of SLMS assignments, coordinates coverage for sick and vacation days with the Operations Associate, monitors employee attendance, and writes performance and merit reviews. Up to 75% overnight travel is required, and adherence to the Sales code of conduct is mandatory. The role also involves working with the Regional Manager to understand the Regional P&L.

Requirements

• Operating Room experience in a services-related account for at least 1 year desired.
• 5 plus year tenure with Stryker ProCare or related field desired.
• 3 years of prior management experience preferred.
• B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.
• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Must be able to review printed materials.
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point).
• Must have Stryker VPN access.
• Must be able to use I-Expense for expense reporting.
• Must be able to communicate with large groups of people.
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent professional interpersonal skills.
• Demonstrated effective managerial skills with quick decision-making ability.
• Excellent organizational skills.
• Excellent problem solving ability.
• Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.

Nice To Haves

• Operating Room experience in a services-related account for at least 1 year
• 5 plus year tenure with Stryker ProCare or related field
• 3 years of prior management experience
• B.A. or B.S. in business with an emphasis in marketing or related discipline

Responsibilities

• Supervises (directly) the ProCare OnSite Specialists.
• Authorizes time cards, assigns overtime, and is responsible for corrective actions.
• Coaches, develops, and leads all Specialists throughout the assigned territory.
• Partners with Endoscopy sales reps to drive support for Specialists, strong customer engagement and growth of the ProCare business.
• Interacts with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
• Assists in the implementation of new accounts with a primary focus on Specialist performance.
• Responsible for interviewing and overall talent acquisition.
• Responsible for monthly reports to the Regional Service Manager on region performance/activity/HC.
• Enforces on-time completion of SLMS assignments for all Specialists.
• Works with the Operations Associate to ensure sick and vacation days are covered.
• Monitors the attendance of employees.
• Responsible for writing performance and merit reviews.
• Adheres to all policies and procedures put forth in the Sales code of conduct.
• Works with the Regional Manager to gain understanding of the Regional P&L.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
• Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
• Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.
• We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
• We are proud to be named one of the World’s Best Workplaces!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree