Regional Station Mgr - 90415337 - Dearborn

Amtrak•Dearborn, MI

1d•$78,600 - $101,844•Onsite

About The Position

Provides day-to-day operational oversight for multiple staffed and unstaffed stations within an assigned territory in a larger district in the Central Division. The role supports frontline staffing activities and administers operational and administrative processes while ensuring compliance with labor agreements, safety standards, and company policies. It requires significant field presence across the territory, travel of up to 50%, and the ability to respond to operational matters outside standard business hours as needed.

Requirements

High school diploma or GED and at least 3 years of relevant work experience.
Experience supporting passenger services, including passenger handling, service delivery, and operations.
Ability to manage frontline employees with varying levels of responsibility, skill, and experience.
Ability to lead frontline employees, apply labor agreements, and manage performance, conduct, and employee relations matters consistently and effectively.
Ability to support and manage budgets.
Working knowledge of applicable federal, state, and local regulations, with familiarity with Amtrak labor agreements and safety programs.
Proficiency in computer applications, including spreadsheets, databases, and word processing software.
Effective verbal and written communication skills to support collaboration with departments, agencies, and internal and external stakeholders.

Nice To Haves

Bachelor’s degree or an equivalent combination of education, training, and/or relevant experience, plus 5 years of relevant work experience.

Responsibilities

Oversee frontline staffing and station operations within an assigned territory and operating budget targets, ensuring adherence to applicable federal, state, and local regulations.
Support the employee lifecycle, including hiring, training, scheduling, performance management, and discipline, in accordance with corporate policies and applicable labor agreements.
Conduct station and facility audits to ensure compliance with safety, environmental, financial, and customer service standards.
Improve operational effectiveness and customer satisfaction by optimizing passenger-handling processes, supporting on-time performance, leading service-disruption recovery, and partnering with internal stakeholders and external partners to resolve service issues and support facility needs.
Partner with Finance to maintain accurate timesheets, accounting processes, Ariba invoicing, and crew-calling activities.