Regional Staff Interpreter

Trinity Health

17h•$20 - $31•Onsite

About The Position

The English/Spanish Interpreter facilitates effective communication between patients, families, and healthcare providers through medical and general interpreting in accordance with National Standards of Practice (NCIHC). The role helps ensure language is not a barrier to quality care and serves as a cultural liaison when needed. This is a regional position rotating among Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital based on operational needs. The schedule is Monday through Friday, 8:30 a.m. to 12:30 p.m.

Requirements

High school education or equivalent.
At least two years of professional interpreter experience in a medical setting.
Ability to interpret effectively, accurately, and impartially, both receptively and expressively, using medical terminology as appropriate.
Proficiency in speaking, reading, and writing in English and the target language, with an Advanced/High rating on the ACTFL testing scale or equivalent.
Ability to work in an interdisciplinary team environment.
Flexibility in response to changes in service demands.
Knowledge of cultural competency and healthcare disparities, and adaptability and sensitivity in cross-cultural situations.
Excellent communication, organizational, and customer service skills.

Nice To Haves

Additional college education.

Responsibilities

Interpret during medical consultations, diagnostic tests, procedures, and the consent process.
Clarify hospital policies regarding visiting hours, parking, and visitor amenities.
Promote clear and accurate communication to enhance patient understanding and safety.
Assess and monitor patients’ comprehension of medical information and serve as a cultural mediator as needed.
Document interpretation encounters, including time, location, and purpose.
Record instances when patients refuse interpretation services.
Maintain detailed logs of productivity, volume, and interpretation requests.
Participate in staff meetings and required in-service training.
Prioritize multiple interpretation requests using sound judgment.