Regional Site Manager

TRIGO Global Quality Solutions•Detroit, MI

2d•Onsite

About The Position

TRIGO Global Quality Solutions is seeking to fill a Regional Site Manager position to support the Metro Detroit area. The role involves optimizing operational performance for all sites within a specified region, ensuring client satisfaction by addressing their needs quickly and effectively, and organizing and coordinating teams in the region to fulfill jobs/missions. The manager will also be responsible for preparing sites and teams for technical resource requirements and supporting the company's Quality Policies & QMS.

Requirements

Full proficiency in local language
Proficiency in English
Computer skills – Microsoft Office (Excel basics), Outlook
Writing Work Instruction
Global team spirit
Team player
Caring for people
Open-minded
Excellence
Reactive
Resilient to pressure
Rigorous
Customer focus
Client oriented
Reliable & trustworthy
Flexible
Initiative
Autonomous
Innovative
Daring
5+ years of work experience in automotive and/or manufacturing
Operational/Quality background with overview capabilities
Management responsibilities (operational and HR)
Exposed to client relationship
Exposed to recognizing and solving operational and customer issues
4 year degree

Responsibilities

Client relationship & Business development: Being the TRIGO face within region, assist all sites in region to guarantee client satisfaction and building a solid relationship. (incl. support to claim management)
Ensuring clear and transparent communication to all clients in region.
Developing business with existing clients in region on farming, and up selling (support provided by Sales for the quotation preparation and/or negotiation)
Providing regional information on new client opportunities to Sales teams, and providing them insight for the quotations
Monitoring competition (services, prices...) at regional level
Assist in contributing to and/or making proper quotations within region.
Operations: Monitor the regions financials to ensure progress toward set organizational goals
Monitor regions contracts/missions for proper documentation/information
Making sure operational management tools, and monitoring tools are up-to-date, with accurate information
Ensuring compliance with established KPI for each site within region.
Ensuring continuous improvement to optimize services provided within region.
Visit/contact all sites on a regular basis
Demonstrates commitment to reduce the risk of workplace accidents
Must comply with local and company Health & Safety legislation, laws, and policies
Organization & management: Monitor overall service provided within region and all sites daily
Ensuring staff availability and qualifications to perform the missions within region
Assist in developing and retaining teams within region
Working with recruiting at regional level to maintain levels at all sites considering turnover and new business
Technical: Analyzing technical requirements within the region (existing or upcoming)
Assist in pulling technical resources when needed to anticipate and address client needs
Supporting development of technical expertise at regional level