Reg Serv Ed Mgr NorthEast

Ulta Beauty, Inc.•Paramus, NJ

10d•Onsite

About The Position

Discover the next wave of beauty services. As we continue to expand, Ulta Beauty’s Beauty Services is raising the industry bar, through better execution, deeper levels of education, smarter and more strategic industry relations. Our ambition is to be the premier destination for all things beauty services. And we’re building toward this end daily. That’s where you come in. If you want to help create the beauty services of tomorrow, to redefine an industry, to experience a real sense of belonging, and see your career progress as far as your talents and ambitions will take you, Ulta Beauty will provide you the support and encouragement to make it happen. So … let’s make it happen. GENERAL SUMMARY & SCOPE The Regional Services Education Manager (RSEM) is responsible for leading a team of 9 to 16 Services District Educators (SDEs) that implement service training for all titles of salon professionals. This role is responsible for maintaining consistency in field education by promoting and auditing education trainings and processes in their Region. The RSEM also contributes to talent and guest retention by driving recruiting efforts for the region and supports growth in the services business, (including Personal Care Appliances/ProHair) through coaching, developing and leading the Salon District Educators to execute best practices and training quality within their district. The RSEM partners with the District Managers and Regional Vice President to provide thought leadership regarding education and development of the Services District Educators.

Requirements

Bachelor’s Degree preferred
5+ years relevant, fast-paced retail management work experience or other relevant work experience
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Demonstrated knowledge of state board of cosmetology regulations and hiring requirements
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture and executing merchandise directives.
Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks with moving parts
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
2 years multi-unit management experience
Up to 75% travel

Responsibilities

Understanding of, and proficiency with, the salon business, color, design & texture
Ability to leverage a multitude of reports to assess the health of the business and tie results to education initiatives
Proficiency with technology (e.g. Microsoft Office programs, POS systems)
Strong organizational skills to manage multiple tasks with moving parts
Strong critical reasoning skills to react under pressure, use good judgement in ambiguous situations, and be flexible/adaptable
Excellent written and verbal communication skills with various associate and executive levels
Ability to work independently and collaboratively in a fast-paced environment
Coach, develop and provide feedback to Services District Educator performance as it relates to ability, efficiency, and results
Attract, hire, and retain a diverse team of SDEs for the Region
Implement and train District Managers and Services District Educators on all education practices
Plan, manage and facilitate train the trainer sessions for SDEs within designated region
Builds a team culture that embodies the Ulta Beauty brand, delivering exceptional service & modeling on-brand, Ulta beauty behaviors
Lead change and innovation by helping the Region through the change-curve
Responsible for Services District Educator development by management of their IDP, on-boarding and monthly region education conference calls.
Partner with Regional Service Manager to maintain a cohesive relationship between Services District Leaders (SDLs) and SDEs
Serving as a support partner to the Regional Vice President (RVP), Regional Services Manager (RSM) and District Managers (DM) within their Region to develop action plans and goals
Ability to facilitate training to various size audiences
Travel stores within region to observe and audit education and education-focused field visits
Ability to build strong partnerships across a variety of associate levels, work independently and as part of a team
Identify gaps in education processes and procedures and provide solutions/and or feedback to drive growth
Supports successful execution of networking and recruiting strategies within the region
Responsible for the execution of the Salon Legendary program which within the regions.
Supports the Regional Vice President and District Manager in growing their salon business to meet or exceed salon financial metrics including; service revenue, average ticket, guest count, guest retention, rebooking, skin treatments, pro hair retail revenue (BTC), retention/turnover and contribution goals.
Demonstrates business acumen, with a strong understanding of salon financial reporting and key business drivers and can identify opportunities for growth within own location and district.
Demonstrates exceptional knowledge of ULTA Salon Operations Development and Grand Opening training and has mentored other Salon Market Trainers on content and deliver these trainings in a consistent manner dictated by ULTA corporate training material.
Demonstrates the ability to manage multiple tasks including: Planning, prioritization, and delegation.
Demonstrates the ability to actively partner/contribute and create momentum while building trust and rapport with various levels of associates/leadership/organization.
Strong verbal communication and facilitation skills; able to break information down into clear concise steps using various vehicles of communication including conference calls, email, team meetings, training sessions, and one-on-one coaching.
Must be able to write business strategies, coaching programs, SPDM review and future operational modules in conjunction with the Salon Services team.
Leads district/region execution of salon operations/business building initiatives to drive key performance indicators within timeline given.
Conducts on boarding and training for District Managers, General Managers Salon Market Trainers and Salon Managers assimilate to the salon business.
Demonstrates high standards for customer service and salon image standards, internal candidates would exemplify ULTA standards and consistently deliver ULTA Experience service model.
Ability to facilitate training to various size audiences and coach operational salon skills to achieve results.