Regional Service Manager
BGIS•Alexandria, VA
•$105,000 - $120,000•Hybrid
About The Position
The Regional Service Manager will lead a team of commercial HVAC service technicians across the DMV region, ensuring high-quality service delivery, operational efficiency, and strong client satisfaction. You’ll play a key role in driving performance, developing talent, and scaling operations while maintaining BGIS’s commitment to safety, compliance, and service excellence.
Requirements
- Associate degree or equivalent experience
- 5+ years of leadership experience in commercial HVAC or field service
- Proven success leading technician teams in a regional environment
- Strong HVAC systems knowledge
- Excellent leadership, communication, and problem-solving skills
- Ability to build partnerships with clients and internal stakeholders.
- Proficiency in Microsoft Office and service systems
- Strong organizational and time management skills
- Valid driver’s license required.
- Ability to travel between job sites, client locations, and team meetings.
Nice To Haves
- HVAC certification or specialized technical training
Responsibilities
- Lead, mentor, and develop a team of service technicians.
- Drive engagement, retention, and performance outcomes
- Manage hiring, performance reviews, and compensation recommendations.
- Provide coaching and technical guidance.
- Ensure compliance with safety and regulatory standards.
- Oversee dispatch and daily service operations.
- Manage preventative maintenance programs and service schedules.
- Review service work and invoices for quality and accuracy
- Monitor budgets and optimize resources.
- Improve processes and implement best practices.
- Analyze workload and implement efficiency strategies.
- Partner cross-functionally to ensure seamless service delivery.
- Resolve operational issues quickly to exceed client expectations.
- Manage inventory to support field operations.
Benefits
- 5% Annual Incentive (OAIA)
- $55/day per diem
- Lodging covered for approved travel.
- Company-issued phone and tablet
- Annual boot allowance
- Medical, life, and disability coverage
- Corporate discounts (ADP platform)
- Ongoing technical and leadership training
- Advancement and relocation opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
