Regional Service Manager

Kettler Enterprises•Denver, CO

15h

About The Position

Under the direction of the VP of Service Operations, the Regional Service Manager (RSM) maintains, preserves, and enhances a portfolio of real estate assets to provide service to property managers, residents, and owners, support operational safety, and meet or exceed annual budget projections. The role develops specifications and scopes of work, obtains bids, and implements capital expenditure projects. It ensures compliance with procedures for apartment turnovers, safety, inventory control, preventive maintenance, and hazardous materials, and supports the professional development of on-site service team members. The RSM supports Area Service Managers and on-site Service Managers with general responsibilities and emergency or disaster situations. The position focuses on the Denver, Colorado region and is primarily responsible for Tax Credit/Affordable properties. Responsibilities include capital project planning and oversight; property assessments, inspections, safety, and compliance; vendor, service contract, and budget management; acquisition and disposition due diligence; and training, coaching, and mentoring service teams.

Requirements

At least 10 years of related technical, multifamily, and multi-site residential maintenance experience, including at least 5 years of staff supervisory or management experience.
Universal CFC Certification.
Expertise in troubleshooting plumbing, electrical, carpentry, appliance repairs, VFDs, boilers and chillers, cooling towers, VAV boxes, blueprints, and HVAC systems, including heat pumps, water-source heat pumps, gas/electric furnaces, and water heaters.
Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical, and elevators in high-rise, mid-rise, and garden-style communities.
Strong understanding of complex central plant mechanical systems, including cooling towers, heat exchangers, boilers, chillers, pumping systems, and BAS, as well as life-safety systems and elevator maintenance.
Proficiency with Microsoft Office, including Word, Excel, Project, and PowerPoint; Yardi; internet research; and computer applications.
Strong reading, writing, and English fluency, with experience interpreting building schematics, blueprints, design and construction documents, and writing policies.
Ability to assess contractor proposals for feasibility and cost reasonableness.
Strong interpersonal, communication, presentation, and speaking skills, with the ability to collaborate and build relationships across organizational levels.
Extensive experience and familiarity with affordable housing requirements, including HUD and REAC, and experience leading preparation and compliance.
Knowledge of property-management laws and standards, including Fair Housing Laws, Landlord-Tenant Law, OSHA standards, and local and state building codes.
Strong leadership, initiative, organizational planning, and time-management skills, including the ability to prioritize multiple projects and lead teams toward successful outcomes.
Frequently lift or move up to 50 pounds independently and occasionally move 100 pounds or more with assistance.
Reliable transportation, an unrestricted driver's license, and insurance.
Ability to meet attendance and punctuality requirements and travel between geographically distributed work sites.

Nice To Haves

Vocational or technical diploma.
Industry or technical certifications, such as HVAC or EPA certifications.
Bachelor's degree.

Responsibilities

Conduct bi-annual community assessments and develop five-year capital expenditure budget recommendations and work plans.
Communicate anticipated capital needs and maintenance requirements in writing to inform annual budgets; prepare annual capex recommendations and cost forecasts.
Advocate for critical projects and use project management software to develop scopes of work, prepare requests for proposals, solicit bids, and make award recommendations.
Partner with Procurement Contract Management to administer contracts and projects, including permits, licenses, vendor selection, and vendor compliance.
Lead and oversee implementation of annual capex and other major projects; maintain project, warranty, and related records.
Assess communities using digital inspection tools and monitor preventative maintenance programs, service performance standards, and service-division KPIs.
Train, coach, and direct on-site teams to deliver service excellence; audit turnover procedures and recommend consistent materials, supplies, vendors, final products, and cost reductions.
Audit and inspect operational spaces, property inventory, and logs for equipment and systems such as refrigerant, appliances, carpets, boilers, and generators.
Conduct property safety inspections with property and service managers and regional property managers; help resolve safety issues, audit asbestos and lead compliance, and participate in the corporate safety committee.
Support communities through county, city, HUD, VHDA, and bank inspections; prepare for inspections and ensure prompt correction of deficiencies.
Review inspections for fire-life-safety systems, elevators, generators, boilers, and pools, and verify compliance and timely repairs.
Ensure compliance with safety policies and procedures and use of available programs, systems, and protective equipment; foster a safety-first culture.
Assist properties with ownership requests as needed.
Monitor vendor performance against contracts and provide feedback to communities, vendors, and division leadership.
Help regional property managers and on-site teams scope and establish maintenance-related service contracts; assist with annual community budgets and review financial performance for improvement opportunities.
Support regional contracting initiatives to centralize contracts, improve service delivery, and leverage portfolio value.
Inform service-vendor selection and review preferred vendors; maintain plan sets, O&M materials, warranties, inspection records, and other documentation in accordance with retention policies.
Help update the Policy and Procedure Manual for service operations and ensure compliance with environmental certifications for refrigerant, lead-based paint, asbestos, and mold work.
Assist with acquisition and disposition due diligence inspections and unit walks, coordinate vendors and consultants, and prepare reports of findings and recommendations.
Support onboarding of new properties, including vendor setup, contracting, team training, and implementation of company policies and procedures.
Evaluate and guide training for service managers and other team members on turnovers, inventory, trade skills, safety, bid specifications, required software, and job skills.
Interview candidates for Service Manager and Service Tech positions and provide recommendations to hiring managers.
Coach and mentor service team members and ensure adherence to company policies, procedures, and performance standards.
Attend and participate in monthly property safety meetings and ensure service-team compliance with EPA CFC certification requirements.
Perform other duties as assigned.