Regional Service Manager

Kettler Enterprises•Spokane, WA

20h

About The Position

Under the direction of the VP of Service Operations, the Regional Service Manager maintains, preserves, and enhances a portfolio of real estate assets to provide effective service to property managers, residents, and owners, support operational safety, and meet or exceed annual budget projections. The role develops specifications, scopes of work, bids, and capital expenditure projects; ensures compliance with maintenance procedures for apartment turnovers, safety, inventory control, preventive maintenance, and hazardous materials; and supports the professional development of on-site service team members. The manager also supports Area Service Managers and on-site Service Managers with general responsibilities and emergency or disaster situations. The position focuses on the Spokane, Washington region and primarily serves Tax Credit and Affordable properties. The position oversees capital project planning and delivery, service operations and performance, vendor contracts and budgets, documentation and compliance, due diligence and portfolio expansion, and staff training and coaching. It supports property inspections and safety programs, works with on-site and regional teams, and helps ensure compliance with company policies, applicable regulations, and environmental certification requirements. The salary range for the Spokane, WA region is $118,000–$137,000. The position requires travel between geographically distributed work sites and reliable transportation. The position summary is a guideline and is not intended to be a comprehensive list of duties and requirements.

Requirements

10 or more years of related technical, multifamily, and multisite residential maintenance experience, including at least 5 years of staff supervisory or management experience.
Universal CFC Certification.
Expertise in troubleshooting plumbing, electrical, carpentry, appliance repairs, VFDs, boilers and chillers, cooling towers, VAV boxes, blueprint reading, and HVAC systems including heat pumps, water-source heat pumps, gas and electric furnaces, and water heaters.
Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical, and elevators in high-rise, mid-rise, and garden-style communities.
Experience and strong understanding of complex central plant mechanical systems, including cooling towers, heat exchangers, boilers, chillers, pumping systems, and BAS; site life-safety systems, including fire panels, wet/dry sprinklers, and generators; and elevator maintenance.
Outstanding computer skills, including proficiency with Microsoft Office applications such as Word, Excel, Project, and PowerPoint; Yardi; internet research; and related tools.
Outstanding reading, writing, communication, and speaking skills, including fluency in English; experience interpreting building schematics, blueprints, design and construction documents, and writing policies.
Ability to evaluate contractor proposals for feasibility and cost reasonableness.
Ability to collaborate, deliver presentations, and build relationships with maintenance employees, on-site management, property ownership, and corporate staff.
Extensive experience and familiarity with affordable housing requirements, including HUD and REAC, and experience leading preparation and compliance efforts.
Knowledge of property management laws and standards, including Fair Housing Laws, Landlord-Tenant Law, OSHA standards, and local and state building codes.
Strong leadership, drive, and initiative; strong organizational planning and time-management skills, including managing and prioritizing multiple projects and priorities.
Ability to lead projects, manage deliverables, bring teams together, and facilitate collaboration to achieve successful outcomes.
Frequently lift and/or move up to 50 pounds independently and occasionally move 100 pounds or more with assistance.
Reliable transportation, an unrestricted driver's license, and insurance; ability to meet attendance and punctuality requirements and travel between geographically distributed work sites.

Nice To Haves

Vocational or technical diploma.
Industry or technical certifications, such as HVAC or EPA certifications, in addition to the required Universal CFC Certification.
Bachelor's degree.

Responsibilities

Conduct bi-annual community assessments and develop five-year capital expenditure budget recommendations and work plans.
Communicate anticipated capital needs and maintenance requirements in writing to inform the annual budget process; prepare annual capital expenditure recommendations and cost forecasts.
Advocate for critical projects with ownership and asset management; develop scopes of work, requests for proposals, and bid recommendations using project management software.
Partner with Procurement Contract Management to administer contracts and projects, including permits, licenses, vendor selection, and compliance.
Provide leadership and oversight for annual capital expenditure and other major projects, and maintain project, warranty, and related records.
Assess community operations using digital inspection tools; monitor preventive maintenance programs and recommend practices for efficient upkeep.
Monitor service division key performance indicators at portfolio and community levels using digital tools.
Train, coach, and direct on-site teams to support service excellence.
Audit turnover procedures and promote consistency in materials, supplies, finished work, vendors, and cost reduction.
Audit and inspect operational areas and records, including storage rooms, paint rooms, central plants, maintenance shops, mechanical rooms, inventory, refrigerant, appliance and carpet replacement, boilers, and generators.
Conduct property safety inspections with Property and Service Managers and Regional Property Managers; help resolve safety issues, audit asbestos and lead compliance, and participate in the corporate safety committee.
Support communities through County, City, HUD, VHDA, and bank inspections; guide preparation and correction of deficiencies.
Review annual inspections for fire and life safety, elevators, generators, boilers, pools, and other systems to verify compliance and prompt repairs.
Ensure compliance with safety policies and procedures and use of available programs, systems, and protective equipment; foster a safety-first culture.
Assist properties with ownership requests as needed.
Monitor service vendor performance against contracts and provide feedback to communities, vendors, and division leadership.
Assist regional and on-site property teams with scoping and establishing maintenance-related service contracts and developing annual community budgets.
Review community financial performance and recommend improvements; support regional contracting initiatives to centralize contracts and improve service delivery and portfolio value.
Inform vendor selection and review preferred vendors; maintain plan sets, operations and maintenance materials, warranties, inspection records, and other community documentation in accordance with retention policies.
Assist with updates to the Policy and Procedure Manual for service operations and ensure team compliance with environmental certifications for refrigerant, lead-based paint, asbestos, and mold renovations or repairs.
Assist with due diligence inspections and unit walks for property acquisitions and dispositions; coordinate vendors, contractors, and consultants; and prepare findings and recommendations.
Support onboarding of new properties, including vendor setup, contracting, team training, and implementation of company policies and procedures.
Evaluate and guide training for Service Managers and other service team members on turnovers, inventory, trade skills, safety, bid specifications, required software, and other job skills.
Interview candidates for Service Manager and Service Technician positions and provide recommendations to hiring managers.
Coach and mentor service team members and ensure adherence to company policies, procedures, and performance standards.
Attend and participate in monthly property safety meetings; ensure service team compliance with safety procedures, protective equipment use, and EPA CFC certification requirements.
Perform other duties as assigned.