Regional Service Manager

Smart Care Equipment Solutions

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About The Position

The Regional Service Manager is a hands-on leader responsible for driving service performance across a multi-location territory. This role leads and develops field technicians, improves operational efficiency, and ensures exceptional customer service while delivering on revenue and profitability goals. Ideal for a leader who thrives in fast-paced environments and knows how to balance people, performance, and customer expectations.

Requirements

• Must meet one of the following: Associate degree and two years people management experience. A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
• Must be able to read and write in English
• Immigration sponsorship not available for this role

Nice To Haves

• Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
• Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
• Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

Responsibilities

• Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
• Coach and empower Technicians to own their results and provides the tools and resources to achieve them
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Manage technician performance through coaching and direction under the direction of the District Manager
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
• Work with Parts Department on parts issues, shipping, and delivery.
• Actively builds strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

Benefits

• Utilize your managerial and leadership skills to support and lead a high-performing team
• Develop your skills in leading a workforce
• Become part of a field service support management team with advancement opportunities
• Competitive salary and benefits
• Access to best-in-class resources, and technology

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree