Regional Service Manager

Medworks•Seattle, WA

1d•Hybrid

About The Position

Medworks is hiring a Regional Service Manager to provide elevated leadership, operational oversight, and field support across our West Region, including Washington, Oregon, Idaho, and Montana. This role offers a high degree of autonomy and is ideal for someone who thrives in a fast-paced, dynamic field environment. While this position is not a clinical role, the Regional Service Manager must have the operational awareness and working knowledge necessary to support case coverage when needed. You’ll be a key partner to the VP of Operations—helping guide field teams, improving operational efficiency, supporting credentialing compliance, strengthening relationships with accounts, and ensuring exceptional service delivery across a multistate region. Your leadership will directly influence customer satisfaction, team performance, and the overall success of Medworks’ service operations in the West.

Requirements

Multi-site or regional management experience.
Strong written and verbal communication skills.
Proficiency with Microsoft Word, Excel, Outlook, and general computer applications.
Ability and willingness to travel frequently throughout the West Region (including overnight travel).
Understanding of basic operating room protocols.

Nice To Haves

Experience in urology is helpful but not required.
Strong conflict-resolution skills and the ability to navigate challenging conversations.
Excellent organizational, time-management, and schedule-planning capabilities.
Collaborative mindset with the ability to coach and motivate field teams.
Customer-service orientation with a commitment to building productive partnerships.

Responsibilities

Provide day-to-day operational, administrative, and logistical support for assigned region(s).
Partner with the VP of Operations to identify opportunities for revenue enhancement and workflow improvement.
Lead and support recruitment and retention efforts for key field-based roles.
Train, coach, and evaluate service team members on an ongoing basis.
Build strong, collaborative relationships with accounts, surgeons, and business partners.
Support the implementation of company initiatives and regional performance goals.
Monitor and maintain credentialing compliance for regional team members.
Respond quickly and professionally to service issues, ensuring a concierge-level customer experience.
Manage team schedules, payroll functions, and monitor overtime.
Ensure compliance with Medworks policies, facility expectations, and regulatory requirements.
Provide ongoing support for service, satisfaction, and operational excellence.