Regional Service Manager

AION Management • Laurel, MD

3d

About The Position

Under the direction of the Vice President of Service Operations, the Regional Service Manager develops scopes of work and contractor bids, sets standards for apartment community maintenance and turnover, develops service team members, ensures compliance with maintenance procedures, establishes safety and inventory control procedures, and provides CFC certification training and testing.

The role oversees vendor bidding and performance, project planning and administration, preventative maintenance programs, inventory systems, turnover procedures, safety inspections, and capital improvement recommendations. It also supports service directors with troubleshooting and repairs as needed.

The Regional Service Manager coordinates uniforms, interviews and assesses service candidates, identifies and arranges training, and coaches and mentors service team members.

Requirements

• 5–6 years of experience in maintenance, construction, and repair for apartment communities.
• At least 3 years of experience in a multifamily maintenance managerial position.
• High school diploma or equivalent.
• Universal CFC Certification.
• Background managing site-wide unit preventative maintenance or capital improvement projects.
• Valid driver’s license.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, Teams, and Word, and CMM systems.
• Ability to walk grounds and apartments, ascend stairs, lift 60 pounds, climb ladders, and perform physical activities such as bending, kneeling, and pushing.
• Strong written and verbal English communication skills.
• Excellent knowledge of apartment community maintenance and building sciences, and ability to complete the service assessment to Regional Service Manager standards.
• Availability for after-hours emergencies as needed.
• Availability to travel outside the home market when needed.
• Experience with New Jersey and Pennsylvania building codes.

Responsibilities

• Develop detailed specifications, scopes of work, and bids for major projects or as requested by RREDs, Real Estate Managers, and Service Directors.
• Bid, negotiate, and supervise vendors performing routine maintenance and projects, including turnover, landscaping, pools, and HVAC.
• Recommend a vendor selection process and update the preferred vendor list.
• Analyze property conditions and help prepare and maintain a rolling five-year capital and major-project expense plan.
• Create, implement, and monitor an inventory control system for maintenance supplies.
• Administer contracts and obtain necessary permits and licenses for completed work.
• Track and control project schedules while completing work within budgetary constraints.
• Recommend and monitor ongoing property preventative maintenance programs.
• Maintain an up-to-date library of material suppliers, current labor laws, equipment rental rates, and qualified subcontractors by category.
• Audit and evaluate turnover procedures, recommending and ensuring consistency in materials, supplies, final product, vendors, and cost reduction.
• Audit and inspect storage rooms, paint rooms, maintenance shops, and inventory.
• Conduct property safety inspections with Real Estate Managers, Service Directors, and RREMs; help resolve safety situations and audit asbestos and lead compliance.
• Evaluate and guide training for Service Managers and other service team members in turnover, inventory control, trade skills, safety, and bid specifications.
• Anticipate and recommend capital improvement projects for properties.
• Ensure compliance with safety policies and procedures and confirm team members use available programs, systems, and protective equipment.
• Perform other duties as required.
• Support Service Directors with troubleshooting or maintenance repairs as needed.
• Coordinate uniforms for service team members to ensure professional dress and appearance.
• Interview and assess candidates for Service Technician and Director positions.
• Determine training needs of service personnel and schedule or provide necessary training.
• Coach and mentor service team members, conducting assessments as requested or annually.
• Provide CFC certification training and testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED