Regional Service Manager

EquipmentShare•Baltimore, MD

1d•$110,000 - $120,000•Hybrid

About The Position

EquipmentShare is seeking a Regional Service Manager for their Northeast Region. This role is responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics) and overseeing service operations across multiple locations. The ideal candidate will ensure high-quality service delivery, manage service teams, and maintain customer satisfaction. This is a people-first company that utilizes cutting-edge technology, including their proprietary T3 platform, to support employees and drive the business forward.

Requirements

Industry knowledge (rental industry or related construction field), innovative and dependable.
Ideally three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to travel up to 70% of the time.
Adaptable to the fast pace of a growing company and able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
Competitive, but thrive in a team-oriented environment.
Knowledge of work planning, scheduling, and other supervisory activities.
Superior customer service, teamwork, and verbal/written communication skills.
High School Diploma or Equivalent Education or Experience required.
Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
Valid driver's license with acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Must be able to move, stand, stoop, and bend freely.
Ability to be in extreme weather conditions for a period of time.
Must be able to lift up to 50 pounds at times.
Must be able to travel frequently.
Must pass a 10-panel drug screen.
Must pass a background check.

Nice To Haves

Preference will be given to applicants with experience and/or a background in the construction industry.

Responsibilities

Oversee service operations across multiple locations within a specific region.
Ensure high-quality service delivery.
Manage service teams.
Maintain customer satisfaction.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer and company-owned rental equipment.
Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep them informed about how EquipmentShare can improve their business.
Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
Oversee employee training and development.
Maintain a safe work environment.
Other duties, as assigned.

Benefits

Monthly Family Dinner Night
Competitive compensation: Base salary plus Company Profit Sharing Plan
Company provided truck
Full medical, dental, and vision coverage for full-time employees
401(k) and company match
Generous PTO + paid holidays
Gym membership stipend + wellness programs (earn PTO and prizes!)
Annual tool and boot reimbursements for those in applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools