Regional Security Specialist

Securitas•Fargo, ND

About The Position

The Regional Security Specialist (Regional Account Manager) is responsible for managing guard service operations and security-related functions for a key client based in Fargo, North Dakota. The role leads day-to-day security service delivery, maintains service quality and compliance, and manages financial and operational performance. The specialist serves as the primary client contact, builds client satisfaction, resolves conflicts, and oversees scheduling, staffing, billing, training, and compliance. The position often operates independently in the field, making informed decisions that protect the client and Securitas and escalating issues when appropriate. The role collaborates with the Global Program Director (GPD) to align local operations with global security objectives and standards. It develops and evaluates staff, training programs, service metrics, and operational improvements; oversees financial processes and account policies; and communicates with clients and internal stakeholders. The position also prepares and delivers Quarterly Business Reviews to the client and leadership.

Requirements

At least 3 years of experience in security industry-related fields or business management.
At least 3 years of direct supervisory or management experience.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Excellent planning and organizational skills.
Strong financial experience, including budget planning and forecasting.
Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
Proficiency with computer systems, particularly Microsoft Office and data visualization tools.
Ability to operate independently with limited day-to-day direction while remaining aligned with program goals and standards.
Sound judgment about when to escalate issues to the Global Program Director or other stakeholders.
Decision-making skills that prioritize safety, reliability, and risk mitigation for the client and Securitas.
Strong situational awareness of field operations and frontline personnel.
Comfort working within established procedures and processes and respecting a clear chain of command.
Strong collaboration and client-centric orientation.
Ability to remain composed and professional in unusual or high-pressure circumstances.
Adaptability to rapidly changing environments or assignments.
Clear, professional written and verbal communication skills.

Nice To Haves

Law enforcement, military, or public safety experience.
Prior experience managing guard services or contract security operations.
Experience working within a global or multi-site client program.
Additional certifications in security management or related fields.
Industry knowledge of best practices in corporate security and risk management.

Responsibilities

Act as the primary point of contact for the client and ensure high-quality services and client satisfaction.
Make independent, informed decisions in the field and escalate issues to the Global Program Director or other leaders when appropriate.
Collaborate with the Global Program Director to align local operations with global security objectives, standards, and initiatives.
Assess service quality, maintain situational awareness of frontline operations, and address or anticipate issues.
Develop and implement training programs for security staff.
Ensure compliance with client requirements, company policies, and applicable regulations.
Establish, track, and maintain performance metrics and KPIs for service delivery.
Identify opportunities to standardize processes and service delivery across locations.
Provide staff development, feedback, coaching, and performance management.
Oversee scheduling and staffing to meet service requirements and cost efficiencies.
Resolve employee issues and apply discipline as needed in accordance with company policy.
Manage invoice and payment processes and monitor expenditures.
Collaborate on developing and implementing account policies and procedures.
Monitor client credits and make adjustments as needed to support accurate billing and financial performance.
Maintain communication with the client, internal stakeholders, and the Global Program Director.
Prepare, develop, and deliver Quarterly Business Reviews to the client and leadership.
Perform additional duties as assigned by the Global Program Director.