Regional Security Specialist

Securitas Security Services•Fargo, ND

2d•$78,000 - $82,000

About The Position

The Regional Security Specialist (Regional Account Manager) manages guard service operations and security-related functions for a key client based in Fargo, North Dakota. The role leads day-to-day security service delivery, maintains service quality and compliance, and manages financial and operational performance. The specialist serves as the primary client contact, fosters client satisfaction, resolves conflicts, and oversees scheduling, staffing, billing, training, and compliance. The role often operates independently in the field, making informed decisions to protect the client and Securitas while escalating issues when appropriate. The position works with the Global Program Director (GPD) to align local operations with global security objectives and standards. It develops staff through training, coaching, feedback, and performance management; monitors frontline operations and service metrics; and supports continuous improvement across the account. The specialist also manages invoice, payment, expenditure, credit, and billing processes, and prepares and delivers Quarterly Business Reviews to clients and leadership.

Requirements

At least 3 years of experience in security industry-related fields or business management.
At least 3 years of direct supervisory or management experience.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Strong planning and organizational skills.
Strong financial experience, including budget planning and forecasting.
Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
Proficiency with computer systems, particularly Microsoft Office and data visualization tools.
Ability to operate independently with limited day-to-day direction while remaining aligned with program goals and standards.
Strong judgment in deciding when to escalate issues to the Global Program Director or other stakeholders.
Decision-making skills that prioritize safety, reliability, and risk mitigation for the client and Securitas.
Strong situational awareness of field operations and frontline personnel.
Comfort working within established procedures and processes and respecting a clear chain of command.
Strong team collaboration and a client-centric mindset.
Ability to remain composed and professional in unusual or high-pressure circumstances.
Adaptability to rapidly changing environments or assignments.
Clear, professional written and verbal communication skills.
Ability to balance client expectations, operational realities, and financial performance.

Nice To Haves

Law enforcement, military, or public safety experience.
Prior experience managing guard services or contract security operations.
Experience working within a global or multi-site client program.
Additional certifications in security management or related fields.
Industry knowledge of best practices in corporate security and risk management.

Responsibilities

Serve as the primary point of contact for the client and ensure high-quality services and client satisfaction.
Make independent, informed decisions in the field and escalate issues to the Global Program Director or other leaders when appropriate.
Collaborate with the Global Program Director to align local operations with global security objectives, standards, and initiatives.
Assess service quality, maintain awareness of frontline operations, anticipate issues, and adjust operations proactively.
Develop and implement training programs for security staff.
Ensure compliance with client requirements, company policies, and applicable regulations.
Establish, track, and maintain performance metrics and KPIs for service delivery.
Identify networking opportunities to standardize processes and service delivery across locations.
Provide staff development, regular feedback, coaching, and performance management.
Ensure appropriate scheduling and staffing to meet service requirements and cost efficiencies.
Resolve employee issues and apply discipline as needed in accordance with company policy.
Manage invoice and payment processes and monitor expenditures.
Collaborate on the development and implementation of account policies and procedures.
Monitor client credits and make adjustments to maintain accurate billing and financial performance.
Maintain ongoing communication with the client, internal stakeholders, and the Global Program Director.
Prepare, develop, and deliver Quarterly Business Reviews to the client and leadership.
Perform additional duties as assigned by the Global Program Director.
Exemplify Securitas’ core values of integrity, vigilance, and helpfulness.