Regional Sales Director - Midwest

Crystal Cruises•McCullom Lake, IL

120d•$90,000 - $100,000•Remote

About The Position

The Regional Sales Manager (“RSD”) position is responsible for revenue generation from travel agency partners and direct management of all aspects of Crystal Cruises’ business development in an assigned geographic territory. The RSD is responsible for increasing sales and achieving established Key Performance Indicators (“KPIs”) for Crystal Cruises. This position will collaborate with various teams and departments within the company including but not limited to Marketing, Revenue Management, IT and Strategic and National Accounts to create programs which drive sales within their assigned sales region in order to support Crystal Cruises commercial objectives.

Requirements

Bachelor’s degree required or equivalent experience.
5 – 10 years of experience in travel industry sales.
Extensive knowledge of the luxury cruise market and competitive set.
Extensive international destination knowledge, including Crystal Cruises’ destinations preferred.
Existing travel industry sales relationships in assigned territory/region.
Demonstrated track record of sales success required with a leading luxury travel company.
Fluency in MS Office applications, including Outlook, Word, PowerPoint, and Excel.
Must be able to travel as needed domestically and internationally.
Must have a valid driver’s license as well as a reliable and well-maintained vehicle to be used for business purposes.
Requires sitting, standing, walking, bending, and reaching.
May require lifting or pushing up to 35 pounds.
Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

Nice To Haves

Luxury Cruise Line experience preferred.
Management experience that includes sales team management preferred.
Extensive international destination knowledge, including Crystal Cruises’ destinations preferred.

Responsibilities

Responsible for developing a Tier One portfolio of travel agency partners within their assigned geographic territory.
Collaborate with the Business Development team in an effort to engage and drive revenue production from Tier 2 agency partners.
Conduct 20 – 25 physical and virtual sales meetings/calls each week, recorded and reported through the company’s CRM platform.
Establish revenue targets with appropriate agency partners and consistently review revenue productivity and progress toward achieving assigned targets.
Conduct staff training (physical or virtual via webinars) to familiarize the agency’s travel advisors with the Crystal product.
Seek out and close affinity or promotional group business.
Create an annual overhead budget to achieve sales goals.
Effectively and efficiently manage an assigned budget for co-operative marketing plans.
Provide a monthly forecast of marketing budget spend and submit all invoices on a monthly basis.
Participate in travel agency partner consumer events both physical and virtual.
Identify and cultivate opportunities to generate NEW to brand revenue streams with existing accounts as well as new potential partnerships.
Represent Crystal at industry trade shows and events when required.
Participate in ship inaugurals and onboard events as required, and plan and conduct “seminar at sea” or familiarization cruises as approved.
Maintain an e-mail database of travel advisors for communication.
Conduct informational webinars as appropriate and/or requested by executive management.
Maintain a presence on at least one Social Media site of choice, creating original content or sharing Crystal Cruise posts at least once per week.
Analyze territory sales, marketing ROI, challenges and opportunities and provide a detailed business plan to supervisor by December 1st of each calendar year.
Effectively utilize both company technology and online technology to ensure speed to market.
Create and submit required monthly reports or ad-hoc reports in a timely manner.
Achieve no less than a yearly average of 85% of the established revenue target.