Regional Sales Coordinator

nVent • Madison, WI

19h • Onsite

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. As a Customer Care Representative at nVent Trachte, you will play a pivotal role in ensuring our customers receive world-class support and service. You will be responsible for the timely and accurate entry of customer orders into our ERP system, ensuring that our Customer First core value is upheld.

Requirements

• 3+ years’ experience in a Customer Service setting required.
• Proficiency with Microsoft Office Suite required.
• Strong communication/interpersonal skills; Ability to speak with a wide variety of internal and external customers.
• Ability to multi-task and balance shifting priorities to satisfy customer requests.
• Willingness to collaborate with different departments within the organization to fulfill customer service excellence, including sales, engineering, accounting, and project management.

Nice To Haves

• Bachelor’s Degree or equivalent experience preferred.
• Knowledge of ERP/order management systems preferred.

Responsibilities

• Timely and accurate order and quote entry into the ERP system.
• Electronic order review and reconciliation.
• Resolution of price discrepancies identified at the time of order.
• Change order entry into the ERP system.
• Retention of appropriate documents and emails related to orders and change orders.
• Work closely with Regional Sales Coordinators and Estimating teams to support incoming order volumes.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree