About The Position
Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. We are looking for a Regional Revenue Success Manager to join Exely. This is a pivotal role combining revenue consultancy with account management. You will be a trusted advisor helping hotels optimize their business model using our ecosystem.
Requirements
- 2-3+ years in Account Management, Revenue Management, or Customer Success within the HotelTech/OTA/Hospitality industry.
- Good understanding of hotel revenue structures (distribution, pricing, ADR/RevPAR).
- Experience in mentoring, supervising, or leading a team (or a strong desire to move into a Lead role).
- Comfortable with data (Excel, Power BI) but able to translate "dry numbers" into a compelling story for the client.
- Exceptional relationship-building skills; fluent in both English and Russian.
- Familiarity with CRM (Bitrix/Hubspot) and Helpdesk systems (Zendesk/Jira).
Responsibilities
- Supervise and mentor regional Customer Success Managers, ensuring best practices in revenue growth are implemented across different territories.
- Analyze client performance data to identify revenue gaps and provide actionable growth strategies.
- Lead Quarterly Business Reviews (QBRs) for key partners, focusing on ROI and long-term scaling.
- Proactively work with the client base to shift share to direct online sales and improve distribution strategies.
- Act as a bridge between clients and our Product team to voice feedback and shape new features.
- Represent Exely at industry events and contribute to proactive marketing activities to strengthen our brand authority.
Benefits
- Competitive salary based on experience
- Commissions depend on KPI performance
- Medical Insurance after probation period
- Laptop and headset for work
- A dedicated mentor and constant support from an experienced manager
- Online & offline camps, workshops, and gatherings
- Networking opportunities with colleagues from all over the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
