Regional Retail Service Manager Phoenix, AZ

Cosentino•Phoenix, AZ

18d•Remote

About The Position

We are looking for a Regional Field Service Manager to join our National Account team in our West Region (California, Arizona, Nevada, New Mexico, Colorado and Wyoming). This role offers the opportunity to work in a multinational environment that is rapidly expanding, with numerous challenging projects to be a part of. As a National Account Regional Field Service Manager, you will be responsible for managing the Cosentino National Account Retailers fabricator network within your region. Your duties will include overseeing fabricator performance, proactively managing to drive both Cosentino Lowe’s program sales and service, and ensuring optimal working relationships with both National Account Retailers field management and Cosentino market operators. You will evaluate, coach, and train National Account Retailers Fabricators to ensure optimal performance, and create, manage, and monitor plans for improvement with existing fabricators, transitioning to new fabricators when required. This position serves as the National Account Retailers account leader, responsible for executing Cosentino/National Account Retailers corporate objectives with field operations to ensure account success. This role demands a high level of responsibility, requiring the individual to be a self-starter, possess both task-oriented and big-picture visionary skills, and collaborate effectively with internal team members and external customer accounts to ensure success.

Requirements

Proven experience working within the Stone fabrication industry and major national retail chains.
Proficiency in Microsoft Office (Excel, Outlook, etc.).
Strong understanding of the natural stone and installation service industry.
Understanding or experience of selling processes within Major retail accounts.
Bachelor’s degree in Business, Sales, or a related field.

Nice To Haves

Experience with ERP SAP.
General understanding of Business and Law exams related to state licensing for remodeling.
Familiarity with general trade requirements within the remodeling industry.
Willingness and capability to take state licensing exams for the Countertop Services category, including Business, Law, and Trade sections.
Home Center experience is a plus.

Responsibilities

Build and own local market relationships between National Account Retailers field teams, Cosentino market directors, and Fabricator partners.
Educate National Account Retailers Field management on how Cosentino can support their business.
Manage the program fabricators in their region to ensure program success in sales and service.
Educate, Coach, Train and communicate both National Account Retailers and Cosentino policies and procedures along with best practices to ensure optimal performance.
Execute monthly and quarterly business reviews with installation partners, National Account Retailers field teams, and Cosentino market directors.
Coach existing installation companies, including implementation and monitoring of performance improvement plans, removal of underperforming installation companies, and onboarding of new program installation companies.
Assist in the coordination of store associate training with National Account Retailers Field management and Cosentino National Account Retailers fabricators.
Resolve customer complaints stemming from product or installation challenges in your region.
Execute objectives as assigned by National Service Manager.