Clinical Manager - Phoenix, AZ

NEUROMONITORING ASSOCIATES LLC•Phoenix, AZ

2d•Onsite

About The Position

The Clinical Manager is a field-based position responsible for overseeing their assigned region(s), including managing technologists, implementing NMA policies and protocols, coordinating equipment preventative maintenance, and managing regional schedules. This role includes account maintenance, customer service, and identifying new business opportunities. A key aspect of this position is implementing customer service initiatives and ensuring accountability for key performance indicators (KPIs) relevant to the region’s business health.

Requirements

Bachelor’s Degree in Biological Sciences or a similar discipline required
Certified Neurophysiologic Intraoperative Monitoring (CNIM) is required
Clinical competence in intraoperative monitoring
Excellent organizational skills for managing multiple personnel across a wide geographic area
Effective written and verbal communication skills
Understanding of commonly used business metrics
Proficiency with MS Office suite programs
Ability to focus on clinical and business process development
Proficient in utilizing available tools and equipment efficiently
Capable of working independently with minimal supervision

Nice To Haves

Clinical management experience preferred
2 or more years’ experience as an IOM clinician

Responsibilities

Provide case coverage as needed
Manage day-to-day operations of technologists and Team Leads
Complete annual performance evaluations for technical staff and identify opportunities for professional development
Collaborate with schedulers to manage the clinical schedule and ensure adequate case coverage
Communicate and implement clinical and operational policies and protocols
Review (KPIs) monthly with the senior management team and identify opportunities for improvement
Lead efforts to resolve issues and improve upon KPIs
Develop and maintain relationships with accounts and internal stakeholders through various means, including daily presence in operating rooms and surgeon offices
Resolve escalated customer service issues
Ensure timely close out of clinical cases with technologists
Participate in management call rotation for after-hours scheduling, support, and logistics
Assign oversight to neurotechnologists as necessary
Work with the credentialing specialist to ensure timely credentialing of new employees and ongoing compliance of existing team members
Interviewing prospective neurotechnologist hires
Complete new employee onboarding according to checklist
Work with sales and marketing teams to maintain high levels of customer service and identify new business opportunities
Organize monthly group calls, quarterly meetings, and team bonding events
Provides monthly business reports to field director