Regional Manager-Phoenix, AZ

Mill Creek Residential•Phoenix, AZ

20h•Hybrid

About The Position

At Mill Creek Residential, “great” is our starting point. Wonderful and creative things happen when we work hard, smart, and together. The Regional Manager provides leadership and oversight for 3 or more assigned communities. This person participates as part of the senior leadership team to drive financial performance and value creation, while ensuring excellence in operations and customer service, internally and externally. Reports to: Vice President has primary authority and works with the Regional Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Regional Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community.

Requirements

Bachelor’s degree, or 5-8 years of progressive responsibility in property management, hospitality, or retail preferred
Commitment to, and passion for, providing outstanding Customer Service to customers both internal and external
Strong written and verbal communication skills
Ability to clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communications
Ability to analyze data and reports in developing solutions to sustain high standards of customer service, revenue/value generation, and expense management
In-depth knowledge of communities within the portfolio, inventory, pricing, budgets, as well as the surrounding market, submarket, neighborhood and competitive communities
Ability to effectively hire, mentor, coach and train associates as needed
Computer skills including use of Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone, copier, printer
Capable of travelling between communities in regional portfolio and offices, as well as periodic meetings in other parts of the country as needed
Understand and support the customer experience vision for Mill Creek Residential

Responsibilities

Act as a first-level to regional development and construction teams, as well as investment partners for the particular assets within the portfolio
Effectively manage a multi-site portfolio of communities as demonstrated by a history of addressing management issues in the areas of financial performance, customer service, sales, communication, team building and marketing
Ensure communities are in compliance with brand standards including community presentation, marketing, maintenance service and associate presentation
Capable of establishing short and long-term goals for the assets and managers within the portfolio, as well as effective action plans and progressive timelines to ensure completion. Must be able to adjust said plans with little or new information as circumstances change
Ability to create and deliver group presentations on community and other related topics
Ability to prepare reports for investment partners including, but not limited to, business plans, budgets, reforecast, cash flow projections and marketing strategies
Complete and review various operations reports; track community performance and understand the impact of local market conditions
Analyze and evaluate personnel needs throughout the region, including management, leasing and maintenance personnel including, but not limited to, performance appraisals, associate development (coaching, counseling and training), as well as approval of hiring and termination decisions
Maintain control over expenditures at the community level and develop then implement efforts to reduce such
Support and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Embody the Mill Creek mission, values and brand promise in all that he or she does
Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
Empower, engage and develop associates to achieve great performance and desired business outcomes
Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
Support associate development. Provide targeted training and growth opportunities
Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
Address and complete all other duties as assigned