Regional Retail Service Manager Phoenix, AZ

Cosentino•Coral Gables, FL

9d•Hybrid

About The Position

We are looking for a Regional Field Service Manager to join our National Account team in our West Region (California, Arizona, Nevada, New Mexico, Colorado and Wyoming). This role offers the opportunity to work in a multinational environment that is rapidly expanding, with numerous challenging projects to be a part of. As a National Account Regional Field Service Manager, you will be responsible for managing Cosentino National Account Retailers' fabricator network within your region. Your responsibilities will include overseeing overall fabricator performance, proactively managing to drive both Cosentino Lowe’s program sales and service, and ensuring an optimal working relationship with both National Account Retailers' field management and Cosentino market operators. You will evaluate, coach, and train National Account Retailers' Fabricators to ensure optimal performance. The manager will create, manage, and monitor plans for improvement with existing fabricators and facilitate transitions to new fabricators when necessary. This position serves as the National Account Retailers' account leader, responsible for executing Cosentino/National Account Retailers' corporate objectives with field operations to ensure account success. The role demands a high level of responsibility, requiring the individual to be a self-starter, possess both task-oriented and big-picture visionary skills, and be capable of working effectively with internal team members and external customer accounts to ensure success. Key aspects include building and owning local market relationships between National Account Retailers' field teams, Cosentino market directors, and Fabricator partners, with a strong emphasis on educating National Account Retailers' field management on how Cosentino can support their business. You will manage the program fabricators in your region to ensure program success in sales and service, and educate, coach, train, and communicate Cosentino policies and procedures, as well as best practices, to ensure optimal performance. This includes executing monthly and quarterly business reviews, coaching existing installation companies, implementing and monitoring performance improvement plans, removing underperforming installation companies, and onboarding new program installation companies. You will also assist in coordinating store associate training, and resolve customer complaints stemming from product or installation challenges in your region, while executing objectives assigned by the National Service Manager.

Requirements

Proven experience working within the Stone fabrication industry and major national retail chains.
Proficiency in Microsoft Office (Excel, Outlook, etc.).
Strong understanding of the natural stone and installation service industry.
Understanding or experience of selling processes within Major retail accounts (s).
Bachelor’s degree in Business, Sales, or field related.

Nice To Haves

Home Center experience is a plus.
General understanding of Business and Law exams related to state licensing for remodeling.
Familiarity with general trade requirements within the remodeling industry.
Willingness and capability to take state licensing exams for the Countertop Services category, including Business, Law, and Trade sections.
ERP SAP knowledge.

Responsibilities

Managing Cosentino National Account Retailers' fabricator network in their region.
Ensuring overall fabricator performance, including proactive management to drive both Cosentino Lowe’s program sales and service.
Ensuring an optimal working relationship with both National Account Retailers' field management and Cosentino market operators.
Evaluating, coaching, and training National Account Retailers' Fabricators to ensure optimal performance.
Creating, managing, and monitoring plans for improvement with existing fabricators, and creating transitions to new fabricators when required.
Serving as the National Account Retailers' account leader responsible for executing Cosentino / National Account Retailers' corporate objectives with field operations.
Building and owning local market relationships between National Account Retailers' field teams, Cosentino market directors, and Fabricator partners.
Educating National Account Retailers' Field management on how Cosentino can help their business.
Managing program fabricators in their region to ensure program success in sales and service.
Educating, coaching, training, and communicating both National Account Retailers and Cosentino policies and procedures along with best practices to ensure optimal performance.
Executing monthly and quarterly business reviews with installation partners, National Account Retailers' field teams, and Cosentino market directors.
Coaching existing installation companies, including implementation and monitoring of performance improvement plans.
Removing underperforming installation companies.
Onboarding new program installation companies.
Assisting in the coordination of store associate training with National Account Retailers' Field management and Cosentino National Account Retailers' fabricators.
Resolving customer complaints stemming from product or installation challenges in your region.
Executing objectives as assigned by National Service Manager.