REGIONAL RETAIL OPERATIONS DIRECTOR

Goodwill Industries of Arkansas•Little Rock, AR

1d•Onsite

About The Position

The Regional Director of Retail Operations is responsible for the effective, efficient, financially prudent, and safe operations of Goodwill's retail stores in an assigned region. Under the direction of the Vice President of Donated Goods, assists in the achievement of the retail enterprise departmental goals and objectives. Works closely with other Directors of Stores and the Director of Operations. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, I-CARE Values, and Mission in everything you do and every interaction you have with co-workers, persons served, customers, donors and stakeholders.

Requirements

Bachelor's Degree
6 years related experience and/or training.
5 years related management experience and/or training.
Communication Skills
Mathematical Skills
Critical Thinking Skills
Human Resources Systems
Payroll Systems
Spreadsheet
Word Processing/Typing
Presentation/PowerPoint
Supervisory Experience
Planning, organizing, and project management skills.
Decision Making
Valid driver's license
INTENSE MENTAL DEMAND. Operations requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.
OVERSIGHT. Activities covered by expansive policies and objectives, and oversight as to execution and review. High order of analytical, interpretative, and constructive thinking in varied situations covering multiple areas of the organization.
Responsibility for Work of Others: Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Demonstrated ability to manage/develop budgets, monitor/manage key performance indicators, improve efficiency, and implement/manage production standards.
Demonstrated ability to manage human resource functions within a store environment and partner with the Human Resource team, as necessary, for recruitment, performance management, etc.
Must be able to interact cordially and productively with a variety of people.
Comfort working in a team environment, with a diverse staff, and with people with disabilities.
Must be able to read, write, and communicate clearly in English.
Must be able to take initiative and make decisions within policy with little supervision.
Must possess good organizational and communication skills.
Must be able to provide effective leadership to the retail operation.

Nice To Haves

Working knowledge of valuation of merchandise is beneficial.

Responsibilities

Provides guidance and oversight for Store Managers within their assigned territory to meet the financial, production, customer service and efficiency objectives set forth in the retail annual plan and budget.
Conducts quarterly store audits to verify consistency with the standards of operations, which have been established to guide the safe and efficient operations of the Goodwill retail store.
Monitors financial performance and key performance indicators on a weekly, monthly, quarterly, and annual basis to ensure that budgetary objectives are met.
Provides the necessary training/development activities for retail store management teams to achieve set gaols and objectives.
Prepares and submits reports, as necessary, concerning financial performance, production, expenses, etc. that are critical to effective operations.
Hires, trains, and evaluates performance; recommends or initiates promotions, transfers, and disciplinary action.
Provides recommendations for store maintenance, safety, and facilities related issues that go beyond the responsibility of store management.
Ensures store compliance with governmental and regulatory requirements.
Maintains standards of loss prevention through regular assessment of activities surrounding cash handling, overs/shorts, voids, discount exceptions, etc. Recommends changes to standard operating procedures to assure ongoing vigilance in loss prevention and security awareness.
Assists in the development of retail expansion plans/initiatives. As necessary, executes new store openings.
Acts as a champion for change throughout the retail enterprise. Recommends and supports changes to benefit the overall enterprise team.
Works with Store Managers to prepare the initial proposed annual plan and budget for assigned retail stores.
Participates in the development of the overall Retail Enterprise annual plan and budget.
Assists in the establishment of retail store standard operating procedures and provides training/development as necessary to ensure continued compliance.
Provides guidance to store management teams related to applicable human resource standards/guidelines necessary for effective employee management/development.