Regional Operations Director

JLL•Olympia, WA

1d•$129,000 - $150,000•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Operations Director (Mobile Technical Services) Reports To: National Operations Director Position Overview The Director, Regional Operations leads the Mobile Technical Services (MTS) regional team to enhance client property value and user satisfaction through effective operational management, financial control, asset management, and employee development. This role requires comprehensive understanding of mechanical and electrical systems, building infrastructure operations, construction and maintenance practices, resource planning, client relations, and detailed financial projection, analysis, and reporting.

Requirements

Bachelor's degree in technical field (engineering, maintenance, construction, or related discipline)
Minimum seven years leadership experience in facility maintenance and engineering management
Proficiency in MS Excel, Word, and PowerPoint
Knowledge of facilities engineering operations and maintenance
Proficiency in financial performance analysis, projection, and reporting
Knowledge of accounting processes
Demonstrated leadership, interpersonal, and customer service skills
Outstanding written and oral communication skills
Ability to effectively multi-task
Experience managing union labor resources and Collective Bargaining Agreements
Experience with Computerized Maintenance Management Systems (CMMS)

Nice To Haves

Advanced degree in engineering, facilities management, or related field
Experience managing large-scale mobile technical services operations
Experience with fleet management systems and operations
Financial management certification or advanced training
Experience with multi-site regional operations management
Strong understanding of capital project planning and execution
Experience in procurement and vendor management

Responsibilities

Manage all operational aspects of Mobile Technical Services at regional and property levels to protect, maintain, and improve owner asset value through efficient operation and maintenance processes.
Manage hazard control and team safety practices, ensure compliance with local codes and regulations, and pass MTS operations audits.
Implement and manage preventive, ongoing, and anticipated maintenance/repair programs.
Manage service vehicle fleet operations to deliver cost-effective fleet operation, tracking, analyzing, and reporting on all fleet operations levels.
Support client teams in developing and implementing multi-year capital project plans applicable to MTS scope of services.
Manage mobile resources in effective support of client projects and maintain routine client interface to ensure satisfactory service delivery.
Manage regional team performance through work performance metrics, trending, and CMMS reporting.
Implement and manage procurement policies and processes for regional engineering team.
Effectively manage implementation of new client portfolio operations into region.
Interface with Labor Union representation to manage union labor resources in compliance with applicable Collective Bargaining Agreements and lead labor negotiations for CBAs in respective region.
Manage team Human Resource requirements to ensure compliance with all employee action processes and policies.
Ensure ongoing team training participation, effective analysis of existing skill levels, and overall improvement of team technical qualifications.
Consistently evaluate client needs to identify and develop team skill sets focused on delivering increased value.
Manage regional P&L and all operating expenses to budgeted levels.
Manage capital projects in timely, cost-effective manner at budgeted levels.
Forecast revenue, operational expenses, and capital expenses.
Effectively manage labor resource billing to ensure effective and timely billing of all resources.
Manage risk associated with labor resources and client labor utilization.
Manage other aspects of regional operations as reasonably expected of the role.
Ensure effective and timely communication within the team.