Regional Director - Operations
About The Position
Prima Living, a proud member of the Primacorp group of companies, is leading the next generation of senior living in Canada with their Amenida brand. Guided by Primacorp's vision and resources, we're growing a network of vibrant, people-first communities that put compassion and connection at the heart of everything we do. Through cultural inclusivity, operational excellence, and genuine care, we're redefining what retirement living can be. Together, Prima Living and Primacorp are building a purpose-driven future where every resident feels valued, supported, and truly at home. The purpose of the Regional Director of Operations is to provide leadership, guidance, and support to Residence Directors in alignment with Prima Living’s mission to enhance quality of life, dignity, and care for seniors while ensuring strong operational performance, profitability, and growth targets. The Regional Director of Operations is responsible for the overall performance of multiple senior living residences and will regularly visit these communities. This role includes establishing and monitoring financial, occupancy, service, and care quality performance targets; recommending courses of action to address operational issues beyond the authority of Residence Directors; and directly managing and supporting Residence Directors.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, or related field
- Minimum five years of operational management experience, preferably in senior living, healthcare, or a related service industry
- Equivalent combinations of education and experience will be considered.
- Strong oral and written communication skills, including presentation and facilitation abilities
- Proven leadership, coaching, and team development capabilities
- Experience motivating teams and driving performance in multi-site operations
- Strong financial management and budgeting skills
- Ability to work independently with minimal supervision
- Excellent organizational and multitasking abilities
- Ability to build strong relationships with internal teams and external partners
- Strong judgment, problem-solving, and decision-making skills
- Ability to remain calm and effective in high-pressure situations
- Professional demeanor with a strong commitment to quality care and service
- Comfortable using modern business and operational technology systems
- Willingness to work additional hours as required
- Frequent travel between residences; valid driver’s license required.
Responsibilities
- Overseeing the overall operations of multiple senior living residences under Prima Living
- Participating in the development, implementation, and monitoring of corporate and regional initiatives to achieve financial, occupancy, care, and service objectives
- Managing Key Performance Indicators (KPIs) and ensuring action plans align with Prima Living’s Mission, Vision, and Values
- Providing leadership and support to sales and marketing teams to achieve occupancy targets
- Reviewing and acting on budget and variance reports to ensure financial performance targets are met
- Ensuring resident satisfaction, safety, care quality, and compliance standards are consistently met or exceeded
- Regularly facilitating meetings and communicating with Residence Directors and staff across communities
- Ensuring internal procedures, regulatory requirements, and safety/compliance standards in senior care are implemented and adhered to; taking corrective action where required
- Providing coaching, guidance, and direction to Residence Directors, including oversight of staffing decisions such as hiring, performance management, discipline, and terminations
- Analyzing operational challenges and recommending effective solutions to improve performance
- Working with the Director of Strategy and Business Development on new residence openings and operational readiness
- Providing financial oversight to ensure residences operate within budget and meet fiscal targets
- Reporting on operational performance, risks, and opportunities to senior leadership
- Implementing and evaluating action plans that support Prima Living’s strategic objectives across all residences.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
