Regional Operations Director

Blue Cardinal Home Services, LLC•Dallas, TX

5h•Remote

About The Position

Blue Cardinal Operations is seeking a Regional Operations Director to lead day-to-day performance across multiple HVAC and Plumbing branches in the Mid-Atlantic region. This is a hands-on operational leadership role for someone who knows how to run high-performing trades operations — driving results through disciplined routines, data-informed decisions, and direct accountability at every level. If you've led multi-site HVAC or plumbing operations, owned a P&L, and thrive in a fast-moving, acquisition-growth environment, this role was built for you.

Requirements

7–10+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or related trades
Multi-site or multi-brand operations management experience strongly preferred
Hands-on experience with ServiceTitan or a comparable field service management platform required
Experience in a private equity-backed or acquisition-growth environment a plus
Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred
Deep understanding of HVAC and Plumbing field operations — service, installation, dispatch, and warehouse
Strong financial acumen — comfortable owning and driving performance against a P&L
Data-driven decision-maker who translates metrics into operational action
Knowledge of EPA, OSHA, licensing, and industry compliance requirements
Strong leadership, communication, and coaching abilities
Ability to manage through ambiguity and lead teams through change, including post-acquisition transitions

Responsibilities

Direct daily operations across assigned HVAC and Plumbing branches in the Mid-Atlantic region
Maintain a structured weekly operating cadence — reviewing performance, surfacing issues, and driving corrective action
Serve as the primary escalation point for branch-level operational issues
Implement and enforce operational policies, safety standards, and compliance requirements (EPA, OSHA, state licensing)
Own branch-level P&L accountability across the region
Monitor revenue, job count, revenue per technician, and cost structure against budget on a weekly basis
Identify root causes of variance and build corrective action plans with clear ownership and timelines
Manage operational spending within budget constraints and company guidelines
Track and optimize install slot utilization across all branches
Drive membership capture rates among non-member service customers and monitor cancellation trends
Maximize membership-to-install conversion at every location
Align installer headcount and scheduling to demand forecasts
Lead, coach, and develop branch-level operations and service managers
Support technician staffing, onboarding, training, and certification compliance
Hold managers accountable to clear performance expectations with regular structured feedback
Partner with HR to proactively identify and address talent gaps
Leverage ServiceTitan (or comparable FSM platform) to drive operational decisions — not just reporting
Deliver structured weekly performance reporting with context, root cause, and recommended actions
Ensure branch teams are operating the platform with fidelity and maintaining data integrity
Support operational onboarding and integration of acquired brands into the company's operating platform
Ensure newly integrated locations adopt standard processes, technology, and performance benchmarks within defined timelines
Flag integration risks early and escalate when locations are underperforming post-integration