Director, Regional Operations

FastMed•Durham, NC

19h•Onsite

About The Position

The Regional Director of Operations will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director’s team. The incumbent has frequent interaction and collaboration with Center Managers and Supervising Physicians to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers and Operations to ensure key metrics are achieved.

Requirements

Minimum of an Associate Degree is required.
3 - 5 years of management experience in Urgent Care or other healthcare setting
Process improvement experience required
Ability to manage and resolve conflict
Proficiency with critical thinking
Computer proficiency in Windows based software
Workflow management and process improvement
Experience with electronic medical records (EMRs), EPIC preferred
Experience with front and back office clinic operations

Nice To Haves

Bachelor’s degree is preferred

Responsibilities

Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including: Coaching, developing Center Managers and identify talent within the clinical operations roles for career growth
Collaboration at the clinic level between clinic and provider staff to ensure clinics are operating as a unified team
Meeting and adhering to P/L goals and expectations, including successful expense and vendor management.
Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate
Successful hiring and onboarding of Center Managers
Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers’ job roles
Performance management, including ongoing effective coaching and feedback
Ensuring superior Patient Satisfaction as measured by Google Ratings and Total Visits (Urgent Care, Primary Care, Workers’ Compensation)
Implements and manages Joint Commission standards and processes to ensure clinics are compliant
Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance
Assists with the implementation of new processes and programs as sponsored by FastMed across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Department to deliver on company objectives and priorities
Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives
Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality
Leads the process of front desk collections and time of service payments
Other duties as assigned