Regional Rental Ops Manager - Coastal

Gregory Poole•Jacksonville, NC

13d•Hybrid

About The Position

The Regional Rental Operations Manager will manage the construction division’s rental operations for an assigned region in a manner that promotes superior customer service, maintains efficient operations and maximizes profitability and return on assets. This role oversees rental operations for Coastal Branches including Fayetteville, Leland, Wilmington (Market Street), Washington, Greenville, and Camden.

Requirements

A four-year degree, preferably in business or marketing
5 years minimum experience in operational/service experience, preferably in rental equipment activities
3 years group leadership experience
Intermediate skill level in using PC software, primarily MS Word, Excel and Access
A valid driver’s license with acceptable record
Excellent customer relations skills

Responsibilities

Manages rental operations providing superior customer service and a “can do” attitude by maintaining a staff of well trained, highly motivated employees.
Manages rental inventory in a manner to maximize profitability and market penetration.
Maintains proper inventory levels.
Works with Rental Operations Manager on rental fleet retirement.
Establishes and monitors procedures to ensure proper maintenance on rental units and manages costs to remain within acceptable levels.
Develops and monitors processes to ensure proper billings, documentation and paper flow.
Maintains adequate reporting system to establish benchmarks and tracks performance of rental fleet, i.e., maintenance costs, utilization and ROA.
Manages expenses to achieve financial targets.
Reviews monthly P&L statements for accuracy and takes appropriate corrective actions to improve operational income/profitability.
Co-develops the annual Rental Operating Budgets and Business Plans.
Works with Rental Operations Manager in planning and developing rental equipment processes and support to provide superior customer satisfaction and maximize efficiencies.
Provides daily and long-term leadership for direct report associates to include interviewing, hiring, coaching, training, developing, counseling, disciplining, and dismissing.