Regional Recruitment Manager

QS Quacquarelli Symonds

6d•Hybrid

About The Position

As the Regional Recruitment Manager - India, you will be assigned to representing Sunway University, work closely with University’s International Recruitment Office supporting recruitment and conversion activities. You will help the University’s International Recruitment Office at all stages of their student recruitment process, including maintaining of best practices and confidentiality of university data. You will be engaged in delegated marketing and outreach activities, database maintenance, and other initiatives undertaken by the client to enhance their footprint in India.

Requirements

Educated to first degree level
Experience of working in student recruitment or in a similar environment
Prior experience working in the education sector (preferably in administrative, managerial, or marketing role).
Ability to work under pressure; to build relationships and influence across all levels of organizations (internally and externally).
Excellent organizational and interpersonal skills.
High English proficiency with excellent written and oral communication and presentation skills with high attention to detail.
IT literacy and adequately conversant with Microsoft Office: Outlook, Word, Excel and PowerPoint.
Knowledge of the India Higher Education system.
Collaborative working style to motivate teams to strive towards their goals.
Ability to manage high workloads, meet deadlines, the capacity to resolve work issues and attention to detail.
Flexibility in working outside of normal working office hours and or weekends, and expected high travelling frequency, due to events participation.
Flexibility, adaptability, and the ability to work on self-initiative and as part of a team.
Committed and driven
Legal right to work in India on full-time basis

Nice To Haves

Relevant postgraduate or professional qualification in business or marketing.
Overseas study or living experience.
Knowledge of the Malaysia Higher Education system and Malaysia as a study destination is highly desirable
Experience of developing marketing campaigns and using social media as a communication tool.
Knowledge and understanding of the higher education system and understanding of the range of issues relevant to students contemplating studying overseas
Strong planning ability around developing and implementing strategic and tactical plans.
Good interpersonal skills including networking and relationship management.

Responsibilities

Participating in recruitment and outreach events (both online and in person) for prospective students, their parents and counsellors.
Work closely with the University’s International Recruitment Office in identifying and implement the University’s plan for enhancement and growth of international institutional engagements in the designated regions within India.
Provide prompt, comprehensive, accurate information and advice to students who apply to study in international universities and education agents.
Provide student counselling support, and follow up on matters like offer acceptance, additional document requirements and other admission-related matters via various communication channels.
Maintain excellent ‘customer service’ by answering all enquiries from prospective students and parents met during recruitment fairs. Post this, initiate follow up contact with them to build the application database and nurture students through the applicant journey
Utilize the Customer Relationship Management (CRM) system to proactively target and nurture assigned leads and applicants.
Building an effective working relationship with a range of stakeholders in the country’s education sector
Attend education events, tradeshows, conferences, webinars, virtual events and represent the university as and when required.
Engage in social media activities and online training as per the university’s requirement.
Assist in hosting online and offline events and information sessions.
Assist with localized content and promotions, including maintaining databases for post event follow-up.
Carry out post activity follow up, including compiling data of interested students.
Preparing and submitting reports on activity outcomes to the University.
Liaise and coordinate with appropriate internal teams for administrative issues.
Support towards online research, gathering market intelligence, information management, updating databases, presentations, events and conferences.
Conduct activities within the given budget and costs and keep track of project expenses.
Maintain communication with other stakeholders and keep updated with the latest on ground relevant market information.
Develop and maintain a key contacts list and share a report with the university according to the agreed frequency or as and when necessary.
Recording information from recruitment events and campaigns.
Maintain and record project progress and submit relevant reports as specified.
Collecting prospective leads from events, and record interactions with students and applicants in the CRM system.

Benefits

Competitive base salary
Access to an annual bonus scheme (for qualifying roles only)
21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave
Enhanced maternity and paternity leave
Access to Provident Fund and Pension Fund Scheme
Group Medical Insurance
A vibrant social environment and multicultural and multinational culture
Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
A focus on welfare which is led by our global wellness team, with mental health first aiders globally
EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
Access to a variety of diversity and inclusion initiatives and groups
Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
Support for volunteering and study leave
Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
Options to join our outstanding global Mentorship programme