Regional Recovery Account Manager (Northeast)

Ossium Health

6h•Remote

About The Position

Ossium is seeking a Regional Recovery Account Manager for the Northeast Region to ensure proper donor recovery for their vertebral body recovery program. This role is part of the Donor team and involves training, educating, and strengthening relationships with new and existing recovery partners. Responsibilities include providing hands-on instruction, evaluating recovery performance, and identifying areas for improvement through in-person training and post-recovery assessments. The position reports directly to the Manager, Recovery Services.

Requirements

Bachelor’s degree
4+ years of experience in an organ procurement organization (OPO), with hands-on tissue recovery experience
Ability to travel up to 75% of the time
Excellent communication skills and friendly demeanor
Ability to handle confidentiality of all donor/recipient information
Ability to cultivate, maintain, and strengthen relationships
Strong organizational skills, including the ability to set priorities, handle multiple tasks, and organize time effectively
Reside within the Northeast region of the US and within 30 miles of a major airport, or be willing to relocate
Requires training in blood borne pathogen safety measures.
Must be able to work aseptically in controlled environments
Must be able to work around bio-hazardous materials and chemicals
Must be able to lift, push, pull and/or carry up to 50 lbs
Must be able to use hands and fingers to handle and feel objects, tools, and controls
Must be able to sit or stand for long periods of time. Regularly required to sit, stand, walk, climb, stoop, kneel, crouch; use hands to handle or feel; and reach with arms

Nice To Haves

Certified Tissue Bank Specialist (CTBS)
Tissue recovery training experience

Responsibilities

Train and assist onboarding new recovery partners, including organizing and running recovery wet labs
Perform Ossium tissue recoveries with our recovery partners as needed, including traveling to recovery partner sites to perform recoveries on short notice
Serve as the primary point of contact for recovery partners, addressing questions and concerns
Ensure recovery partners are equipped with the necessary supplies and operational support
Interface with quality system to follow up on audit outcomes
Regularly travel to partner sites for check-ins and training sessions based on the needs of Ossium and its recovery partners.
Maintain strong relationships with teams at all recovery partners, including tracking of turnover and training new recovery personnel
Utilize existing training resources to educate and train recovery partners on relevant topics
Track progress, collect data, and produce reports on how recovery partners are doing, including developing a framework for assessing operational success
Notify partners of pertinent non-conformances
Interdepartmental collaboration to resolve any issues or complaints identified by Ossium recovery partners
Train and oversee the performance of Tissue Recovery Specialists (Independent Contractors) working at your assigned accounts
Meet with recovery partners as needed to help expedite chart clearing process
Establishing relationships with assigned accounts
Learning (or refining) vertebral body recovery skills
Developing a deep understanding of what we do and how to train effectively
Track recovery partner performance data and identify areas of improvement