Regional Quality Improvement Administrator

King County•Chinook Building 401 5th Avenue Seattle, WA

11d•Hybrid

About The Position

Public Health – Seattle & King County Emergency Medical Services (EMS) Division seeks to fill an Administrator I (Regional Quality Improvement (RQI) Administrator) position within the Regional Quality Improvement Section. The EMS RQI section is responsible for various data, research and technical programs for the region, including managing the regional Cardiac Arrest Surveillance System, performing data analysis related to medical and operational QI projects, conducts grant related research programs, and supports other EMS and Public Health teams with EMS related data integration. The EMS Division provides core regional services essential to delivering the highest quality out-of-hospital emergency care across King County. The division partners with 25 first responding EMS agencies staffed by more than 4,500 EMTs and paramedics who respond to more than 255,000 EMS patient care incidents annually. Additional partners include regional dispatch centers, hospitals, mobile integrated healthcare programs, private ambulance providers, and community organizations serving more than 2.3 million residents across King County. Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months. Commitment To Equity and Social Justice Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Requirements

Experience providing administrative, program support, or customer service coordination in an office, service, healthcare, or operational environment.
Experience organizing, retrieving, or maintaining information from databases, spreadsheets, or other operational data systems.
Experience coordinating administrative activities such as scheduling meetings, maintaining documentation systems, preparing correspondence, or responding to requests for information.
Experience using personal computers and common workplace software such as Microsoft Office, Outlook, Project management software, or similar collaboration tools.
Demonstrated ability to organize information, manage multiple tasks, and produce accurate results while meeting deadlines.
Demonstrated ability to communicate effectively and consistently with all RQI teams and agency partners as needed.
Ability to learn new software applications and operational systems quickly.
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

Nice To Haves

Experience reviewing and validating data for accuracy, completeness, or inconsistencies.
Experience working across multiple systems or datasets to compile or reconcile information.
Intermediate proficiency with Excel or similar tools (e.g., formulas, filtering, data organization).
Experience supporting recurring program workflows, reporting cycles, or operational processes.
Experience maintaining structured shared resources or knowledge systems (e.g., SharePoint or similar).
Experience coordinating work across teams or external partners to support requests or deliverables.

Responsibilities

Provide administrative and operational support to Regional QI programs and CEEMS, by assisting with routine activities related to data collection, logistics for regional ESO training, CEEMS led programs and events, analysis preparation, and system monitoring efforts.
Assist in monitoring data systems used to support section activities, including escalating concerns to appropriate staff for troubleshooting and resolution.
Assist the section with clerical and administrative functions , including preparing correspondence, mailings, collecting and organizing meeting notes, submitting service requests, and maintaining documentation for RQI teams.
Support Regional QI staff in the collection and organization of data used for research, evaluation, and analysis projects by retrieving information from internal and partner data systems.
Maintain and update Regional QI SharePoint sites and shared resources, ensuring documentation, reference materials, and program information remain organized and accessible to RQI staff and partners.
Coordinate and support section and regional meetings, including scheduling meetings, preparing materials, distributing communications, and assisting with meeting logistics.
Assist with fulfilling data requests from the Medical Examiner’s Office (MEO) and other EMS sections by retrieving and compiling relevant information from available systems and sources.
Retrieve operational data from regional communication centers, including Computer-Aided Dispatch (CAD) data, to support Regional QI program monitoring and evaluation activities that collaborate with other sections.
Maintain and update contact information for regional ESO administrators and other EMS partners to ensure accurate communication and coordination across agencies.
Provide data related assistance to EMS agencies seeking Regional QI information or data, helping coordinate requests and connecting agencies with appropriate resources or technical guidance when needed.