Quality Improvement Specialist

Muskegon Family Care • Muskegon, MI

1d • Onsite

About The Position

Muskegon Family Care is looking for a Full- Time Quality Improvement Specialist to join our Supportive & Collaborative Team. Muskegon Family Care offers a competitive benefit package including, Paid Time Off, Holiday Pay, Vendor Discounts, Tuition Reimbursement up to $1,500 annually, and a 401K- safe harbor contribution, we match 100% up to 3% employee contribution: 50% for the next 2% employee contribution. Student Loan Forgiveness : Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.

Position Overview
Under the guidance of the Quality Manager, the Quality Improvement Specialist contacts patients to schedule due/overdue preventative and chronic condition services.

Essential Duties and Responsibilities
Review charts for missed services and schedule patients for appointments.
Assembles gift bags and fit kits
Pull UDS Measure reports and contact patients to schedule appointments utilizing Azara registry.
Contacts patients to attend smoking cessation classes.
Fit Kit pick up- contact patients to complete fit kit and drive to collect completed fit kits.
Works missed services reports received from QI Analyst.
Answers telephone and reply to voicemail messages.
Enter data into patient electronic medical records when necessary.
Orders due to preventive services when necessary.
Maintains a courteous, helpful and conscientious attitude in dealing with co-workers and patients and their families, always ensuring professionalism and confidentiality.
Understands all aspects of Healthcare Effectiveness Data and Information Set (HEDIS) scores and reporting.
Understand and implement Patient Centered Medical Home initiatives to increase quality of care and provider reimbursement from BCBSM.
Understands and implements healthy People 2020 goals and initiatives to improve measures.
Regular and prompt attendance at work.
All other duties assigned.

Requirements

• Knowledge of medical terminology and medical abbreviation.
• High school diploma or GED (Required).
• CPR certification required within 6 months of employment.

Nice To Haves

• Registered or Certified Medical Assistant preferred.
• Three to six months’ related experience and/or training preferred.
• Computer and Medical Terminology experience preferred.

Responsibilities

• Review charts for missed services and schedule patients for appointments.
• Assembles gift bags and fit kits
• Pull UDS Measure reports and contact patients to schedule appointments utilizing Azara registry.
• Contacts patients to attend smoking cessation classes.
• Fit Kit pick up- contact patients to complete fit kit and drive to collect completed fit kits.
• Works missed services reports received from QI Analyst.
• Answers telephone and reply to voicemail messages.
• Enter data into patient electronic medical records when necessary.
• Orders due to preventive services when necessary.
• Maintains a courteous, helpful and conscientious attitude in dealing with co-workers and patients and their families, always ensuring professionalism and confidentiality.
• Understands all aspects of Healthcare Effectiveness Data and Information Set (HEDIS) scores and reporting.
• Understand and implement Patient Centered Medical Home initiatives to increase quality of care and provider reimbursement from BCBSM.
• Understands and implements healthy People 2020 goals and initiatives to improve measures.
• Regular and prompt attendance at work.
• All other duties assigned.

Benefits

• Paid Time Off
• Holiday Pay
• Vendor Discounts
• Tuition Reimbursement up to $1,500 annually
• 401K- safe harbor contribution, we match 100% up to 3% employee contribution: 50% for the next 2% employee contribution.
• Student Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED