Regional Quality Assurance Manager

Professional Plastics•Orchard Park, NY

About The Position

Professional Plastics is a family-owned distributor of high-performance engineering plastic shapes, composites, and technical ceramics, established in 1984 with 22 locations across the USA, Singapore, and Taiwan. The company is seeking a motivated professional who shares its values of hard work, integrity, and ethics. The Regional Quality Assurance Manager oversees quality assurance efforts primarily within a specified region. The role develops and implements the quality assurance program, trains staff on the quality management system and job-related responsibilities, manages internal audits, and leads customer and registration audits. It directs quality-related activities in coordination with manufacturing, purchasing, customer service, and other functions that affect the quality of the organization’s goods or services. The position provides input into strategic decisions affecting its functional area and resolves escalated operational issues that require coordination with other departments. The role supervises Quality Control Inspectors and other assigned Quality Assurance Department personnel. Travel includes visits to local branches and vendors for training and internal audits, domestic travel to Cleveland, Atlanta, and Tampa two to three or more times annually, an estimated three to four additional supplier visits per year, and potential nationwide travel to address operational issues.

Requirements

High school diploma or equivalent.
Two to five years of experience in a quality assurance role.
Experience in both quality assurance and quality control activities.
Ability to read and interpret prints, drawings, and customer contractual requirements.
Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel.
Proficiency in standard office and database programs and equipment.
Knowledge of ERP systems.
Willingness to travel to local branches and vendors, including domestic and nationwide travel as described.

Nice To Haves

Bachelor’s degree from an accredited university.
Manufacturing and inspection background, including GD&T experience.

Responsibilities

Develop, implement, and ensure adherence to the quality program.
Develop or review standards, policies, and procedures for functions and departments involved in or related to product production.
Review and resolve quality control problems and concerns with the Quality Control Manager and other relevant parties, including vendors, customers, quality control personnel, and production personnel.
Ensure company procedures conform to regulations, financial policies, and legislation.
Analyze specifications and statistical data and report findings to department managers.
Continuously improve quality assurance processes.
Receive and review customer satisfaction surveys, customer contacts, and complaints; review complaint trends and product or component failure analyses; and review corrective actions with appropriate personnel.
Prepare reports and documentation required by regulatory agencies and to support the quality function.
Schedule and perform quality audits and report findings to staff.
Hire, train, and supervise quality assurance staff and managers.
Manage the quality training program and educate departments on quality policies and objectives.
Meet with customers and vendors to investigate performance improvement methods.
Travel to local branches and vendors to train staff and perform internal audits, and travel as needed to supplier locations and to address operational issues.
Supervise Quality Control Inspectors and other assigned Quality Assurance Department personnel.