Regional Property Manager

BURBANK HOUSING DEVELOPMENT CORP•Santa Rosa, CA

1d•$96,000 - $105,000•Hybrid

About The Position

Under the direction of the Director of Property Management, the Regional Property Manager (RPM) oversees the daily operations of a portfolio of affordable housing communities owned or managed by Burbank Housing Development Corporation, including communities managed under third-party contracts and Permanent Supportive Housing (PSH) communities. The RPM interprets and implements property management policies and procedures in accordance with each community's approved management plan, applicable regulatory requirements, and organizational policies. The RPM provides leadership, coaching, performance management, and supervision to onsite property management teams to ensure operational excellence, regulatory compliance, and high-quality resident services. Additionally, the RPM is responsible for all aspects of affordable housing property management, including rent collection, occupancy management, financial performance, budget oversight, regulatory compliance, and resident relations. This role is responsible for achieving operational and financial goals while ensuring compliance with all applicable affordable housing regulations, including but not limited to the LIHTC Program, HUD, HOME, USDA Rural Development, Project-Based Voucher, and other funding program requirements applicable to the assigned portfolio. Thorough knowledge of federal, state, and local housing laws and regulations, including Fair Housing requirements and landlord-tenant law, is required. The position also requires the ability to analyze financial reports, monitor budget performance, identify variances, and implement corrective actions. The RPM must effectively manage multiple priorities while fostering collaborative relationships with residents, employees, vendors, service providers, regulatory agencies, and community partners.

Requirements

Bachelor’s degree in business management, real estate, or a related field preferred; 6–7 years of property management experience may be accepted in lieu of a degree.
A minimum of four years of work experience in affordable housing property management.
A combination of work experience and college work may be acceptable.
Comprehensive knowledge of subsidized property management.
Global thinking skills and sensitivity to the needs of the people served.
Hands-on experience in affordable housing management.
Ability to work cooperatively and effectively with a diverse group of people (partners, vendors, residents, and employees).
Demonstrated commitment to exceptional customer service.
Ability to maintain confidential and sensitive information and use discretion and tact.
Excellent verbal and written communication skills.
Ability to write business correspondence and effectively present information; ability to professionally respond to questions from groups or individuals.
Self-directed with excellent organizational, prioritization, and time management skills.
Strong troubleshooting and critical thinking skills.
Strong attention to detail and excellent follow-through.
Proficiency with Yardi Voyager, Microsoft Office Suite, Outlook, and other business software.
Ability to manage multiple competing priorities in a fast-paced environment.
Bi-lingual in English/Spanish is highly desirable.
Commitment and enthusiasm toward achieving Burbank Housing’s Mission and Vision Statements.
Exceptional leadership, organizational, and people skills to effectively manage a diverse portfolio, lead multidisciplinary teams, and navigate complex operational, resident, and regulatory matters.
Sound judgment, professionalism, accountability, and the ability to foster collaboration while making timely and effective decisions.
A minimum of two years of direct supervisory experience, including hiring, coaching, mentoring, developing, evaluating performance, and administering corrective action when appropriate.
Ability to read, interpret, and analyze written budgets and financial documents, government regulations, professional journals, and technical procedures.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, percentages and ratios.
Ability to interpret and create spreadsheets using Excel.
Ability to readily make use of all mathematical skills needed to do the job.
Ability to interpret contracts, budgets, government regulations, and professional journals.
Ability to collect data, establish facts, and draw valid conclusions.
Possession of a valid California Driver’s License, a safe driving record, and automobile insurance per requirements of the State of California.
Ability to work with individuals and/or groups as a representative of Burbank Housing, both in public and private arenas.
Must be self-motivated and demonstrate initiative.

Nice To Haves

Bi-lingual in English/Spanish is highly desirable.

Responsibilities

Monitor occupancy and leasing performance to ensure vacant units are leased promptly and occupancy goals are met.
Identify and address chronic vacancies by implementing approved leasing and marketing strategies.
Conduct comprehensive monthly site inspections to ensure property operations, curb appeal, maintenance standards, resident services, and staff performance meet organizational expectations.
Partner with Site Managers and corporate staff to resolve resident concerns, escalated issues, and operational challenges.
Collaborate with the Director of Asset Management and Maintenance Department to plan and coordinate capital improvement projects while minimizing operational impacts.
Monitor replacement reserve balances and funding restrictions to support informed decisions regarding property capital needs.
Oversee overall move-in, stabilization and community support with partner agencies during the initial lease up process.
Collaborate with the Housing, Coordinated Entry, and Site Management teams to ensure units are vacated, turned, and re-leased in accordance with Burbank Housing policies and occupancy goals.
Review monthly financial statements, identify budget variances, develop corrective action plans, and monitor financial performance.
Review projected rent increases with the Director of Property Management prior to implementation.
Review and approve accounts payable and portfolio payroll to ensure expenditure remains within approved budgets.
Develop and submit annual operating budgets within established timelines.
Review audit reports, respond to findings, and coordinate with internal departments and regulatory agencies as required.
Maintain thorough knowledge of each property's regulatory agreements, financing documents, management plans, and compliance requirements including commitment letters and proformas.
Oversee the approval of applicant eligibility and move-in documentation to ensure compliance with all applicable program requirements.
Collaborate with the Compliance Manager to provide documentation and information required for regulatory reporting and audits.
Ensure property inspections are completed on time and meet required standards.
Ensure Site Managers provide accurate and timely monthly, quarterly, and/or annual reports to the Accounting, Asset Management and Compliance Departments.
Oversee annual and interim recertification processes to ensure timely and accurate compliance.
Ensure compliance with Fair Housing laws, landlord-tenant laws, and all applicable federal, state, and local housing regulations.
Ensure compliance with all applicable affordable housing programs, including LIHTC, HUD, HOME, USDA Rural Development, Project-Based Voucher (PBV), and other regulatory requirements applicable to the portfolio.
Support the development of program policies and procedures to streamline and improve services.
Develop and maintain collaborative working relationships with onsite staff, corporate departments, residents, vendors, and community partners.
In partnership with Human Resources, hire, supervise, coach, mentor, evaluate performance, discipline, and when necessary, terminate employees in accordance with company policies.
Ensure onsite staff receive appropriate training, professional development, and ongoing coaching to perform their responsibilities effectively.
Provide leadership, direction, accountability, and performance management to assigned staff.
Ensure consistent enforcement of the Burbank Housing Residential Lease and Community Policies are adhered to by residents and communicates resident behavioral concerns with Program Managers and other appropriate partners.