Regional Project Administrator - Building Products

Associated Materials, LLC•Bloomington, MN

About The Position

The Regional Project Administrator ensures a seamless customer experience by providing proactive updates via Salesforce, coordinating appointments, and resolving issues promptly. This role keeps projects on schedule, maintains accurate documentation, and supports both safety compliance and team collaboration to meet organizational goals.

Requirements

High School diploma or GED equivalent required
1-3 years in an operational environment, preferably building products with a demonstrated success working with customers

Responsibilities

Proactively provide customers with regular updates on job milestones utilizing Salesforce.com to ensure transparency and satisfaction throughout the project lifecycle
Lead and coordinate all measures, installation, and service appointments between homeowners and independent contractors, ensuring seamless scheduling and execution of all appointments
Respond to and resolve customer issues, concerns, and questions in a timely and professional manner, ensuring a positive customer experience
Ensure all projects are completed within agreed-upon customer commitment timeframes, monitoring progress and addressing any delays or obstacles that may arise
Collect and upload all necessary project paperwork into the system, maintaining organized and accurate records for each job from start to finish
Operate in a safe manner, adhering to all safety protocols, and contribute to maintaining a safe work environment for all team members and customers
Serve as a reliable and knowledgeable resource to customers, providing accurate information and assisting them with any inquiries related to their projects
Follow and execute any additional instructions or tasks provided by management to support the overall goals and objectives of the organization, contributing to team success