REGION PROGRAM OFFICE MANAGER - CP - 60010747
About The Position
This position administers child welfare/community based care activities within the Northwest Region. This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). Acts as budget entity team leader for the child welfare/community-based care program office within the region. Coordinates preparation of funding proposals and legislative budget requests. Coordinates community-based care activities in the region. Works with contracts, legal and administrative staff in the department and community partners to plan and implement community-based care initiatives. Directs the assessment of client needs and develops capacity of existing systems to meet the needs. Manages the development of new child welfare/community based-community programs and improvements in existing programs to meet client needs more effectively and efficiently. Provides technical assistance regarding programmatic and client issues and assists in interpreting rules, policies and standards. Works with community and other external and internal resources to support the Child Welfare/CBC program. Represents the Department on community and agency committees.
Requirements
- Knowledge of social, economic, health or rehabilitative services objectives; methods of compiling, organizing and analyzing data; problem-solving techniques.
- Ability to plan and develop programs or program components.
- Ability to prepare proposals and funding requests.
- Ability to evaluate and monitor service delivery and implement corrective action plans.
- Ability to provide technical assistance regarding program and client issues.
- Ability to supervise people; determine work priorities, assign work, and ensure proper completion of work assignments.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
- Ability to conduct fact-finding research.
- Ability to utilize problem-solving techniques.
- Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
- Ability to plan, organize, and coordinate work assignments.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Family Services Professional Certification / FL Child Welfare Certification
- Driver’s License
Responsibilities
- Serve as the official Single Point of Contact, designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing.
- Collect data on the effectiveness and appropriateness of the auxiliary aid or service provided and the performance of the interpreter provided on the Customer Feedback Form.
- Keep records of the appropriate auxiliary aides and services on the Auxiliary Aide/Services Record as each service is provided.
- Complete Self-Assessment Tool to evaluate DCF’s operational performance in providing appropriate auxiliary aids and services to deaf or hard of hearing persons and to identify methods to improve the provision of such auxiliary aids and services.
- Assist designated DCF personnel with any concerns, grievances or complaints raised by deaf or hard of hearing customers or companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the customer and/or companion is in a DCF direct service facility.
- Communicate with ADA/Section 504 coordinators concerning services to deaf or hard-of- hearing customers or companions and summaries of these meetings shall be provided to the independent consultant.
- Manage service records and report the data and any resource and/or training needs to the designated ADA/Section 504 coordinator (Civil Rights Officer).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
