Regional Portfolio Manager

Native American Youth And Family Center • Portland, OR

1d • Hybrid

About The Position

NAYA Family Center is seeking a strategic and people-centered Regional Portfolio Manager to serve as the operational and supervisory lead for NAYA's growing in-house property management company. This role oversees the Affordable Housing Property Manager and will help shape the systems, culture, and long-term strategy of a portfolio expanding well beyond its current 19 units. If you're energized by building something — the staffing structure, workflows, and operational foundation that makes a growing portfolio thrive — this role is for you.

Requirements

• At least five years of progressive experience in residential property management, affordable housing operations, or portfolio oversight.
• At least two years of experience supervising staff, coaching performance, and building team accountability.
• Experience managing multiple properties, property managers, or site teams.
• Experience with property management software such as Yardi.
• Hold an active Oregon Property Manager License — or can obtain one within six months.
• Affordable housing compliance certifications (LIHTC, HUD, or Fair Housing training) or are committed to obtaining them.
• Work or lived experience in the Native community, or a genuine commitment to learning Native American history and understanding the diversity of the local urban Native experience.
• Own your own vehicle and a current Oregon or Washington driver's license, and are insurable under NAYA's liability insurance policy.
• Ability to move between strategy and execution without losing sight of either.
• Calm under pressure, highly organized, and don't let things fall through the cracks.
• Community is one of your highest values.

Nice To Haves

• Affordable housing experience — LIHTC, PSH, or culturally specific housing models — strongly preferred.
• Experience building systems, policies, and procedures in a growing or startup environment, and you're energized by that kind of work.

Responsibilities

• Supervise, coach, and support the Affordable Housing Property Manager through regular check-ins, goal setting, and performance feedback.
• Build the staffing structure, workflows, and systems needed to expand NAYA's in-house property management across the full housing and commercial portfolio.
• Oversee portfolio-wide operations including occupancy, receivables, work orders, leasing, vendor performance, resident concerns, compliance, and physical asset standards.
• Develop and implement standardized policies and procedures that create consistency across properties.
• Lead the successful transition of additional properties into NAYA's in-house management platform.
• Monitor performance metrics and provide regular reporting on occupancy, collections, turnover, maintenance response, and resident experience.
• Partner with NAYA's asset management, real estate development, housing services, and finance teams to align operations with long-term goals.
• Oversee vendor relationships, service contracts, maintenance standards, and portfolio-wide preventive maintenance systems.
• Ensure all properties remain compliant with affordable housing requirements, Fair Housing laws, Landlord Tenant laws, and funding partner requirements.
• Lead preparation for inspections, audits, file reviews, and reporting deadlines.
• Support budget development, expense oversight, and cost containment strategies that preserve livability and resident trust.
• Strengthen communication and coordination between property management and resident services teams.
• Help design staffing plans and hiring recommendations as the portfolio grows.
• Help create a culturally grounded property management approach that strengthens community, trust, and resident stability.
• Participate in team projects, events, and cross-departmental collaboration as an active member of the Community Development team.

Benefits

• Free medical, dental, and vision insurance for employees (with affordable options for family members)
• 401(k) retirement plan with a 6% match
• Paid vacation
• 16 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed