Regional Portfolio Manager

Check out our current openings•Leesburg, VA

5d•Onsite

About The Position

EJF Real Estate Services is hiring a Regional Portfolio Manager to serve as the designated Property Manager for two portfolios: the Leesburg/Northern Virginia residential portfolio and the Washington, DC multifamily and commercial portfolio. This hands-on leadership role is accountable for day-to-day operations, financial performance, owner and tenant relationships, regulatory compliance, and service quality across both portfolios. The manager directly supervises the Leesburg Office Administrator and Leasing Agent and the DC Multifamily & Commercial Assistant Manager, delegating daily work while retaining responsibility for portfolio outcomes, complex escalations, timely decisions, and consistent implementation of EJF standards. The role oversees leasing, maintenance, accounting coordination, tenant and resident relations, turnovers, inspections, compliance, vendor performance, budgets, and owner communications. It also includes coaching and evaluating staff, managing risk and key controls, monitoring occupancy and service metrics, and working with EJF leadership on business plans and operational improvements. Regular in-office coverage is required at both the Leesburg/Northern Virginia and Washington, DC locations, along with frequent property visits and occasional after-hours availability for emergencies. EJF Real Estate Services is a family-owned property management and real estate sales company serving the Washington, DC metropolitan area. The company traces its history to 1920 and describes itself as the largest DC-based property management company, serving hundreds of clients across the DMV. Its stated core values are “Hustle Hard,” “Own It,” and “Always Get Better Every Day.”

Requirements

At least 3 years of property management or real estate experience.
Demonstrated ability to supervise staff and manage competing priorities across multiple properties or locations.
Knowledge of residential property management and ability to oversee multifamily and commercial operations and applicable regulations.
Strong client communication, negotiation, coaching, problem-solving, financial oversight, and organizational skills.
Proficiency with property management software such as MRI, Yardi, or AppFolio.
Must hold or obtain both an active Virginia real estate license and an active District of Columbia Property Manager license within six months of hire.
Regular in-office presence at both Leesburg/Northern Virginia and Washington, DC locations, typically 3–4 days per week in Leesburg and 1–2 days per week in Washington, DC, or as operational needs require.
Frequent on-site property visits and occasional after-hours availability for emergencies.

Nice To Haves

Bachelor’s degree in business administration, real estate, or a related field preferred.

Responsibilities

Serve as the designated Property Manager for the Leesburg/Northern Virginia residential portfolio and the Washington, DC multifamily and commercial portfolio.
Actively manage leasing, maintenance, accounting coordination, tenant and resident relations, turnovers, inspections, and compliance for both portfolios.
Maintain effective operations in both offices through delegation, check-ins, documented follow-through, and timely resolution of escalations.
Oversee regional office operations and ensure administrative and operational support is available to each team.
Implement preventive maintenance practices to protect assets, manage costs, and minimize disruption.
Maintain consistent adherence to EJF policies and service standards while accounting for the needs of different property types.
Own owner and client relationship quality, directly handling sensitive, complex, or escalated matters.
Ensure owners receive timely, accurate updates on occupancy, financial performance, maintenance, capital needs, and operational concerns.
Conduct or oversee owner meetings and portfolio performance reviews aligned with investment goals.
Advise owners on capital improvements, renovations, and asset preservation, coordinating recommendations with internal partners.
Oversee vendor and maintenance performance, including cost, timeliness, workmanship, and contract compliance; inspect completed work and follow up on deficiencies.
Coordinate vendor selection, contract negotiations, and performance management according to company procedures.
Review and approve vendor invoices within assigned authority and monitor expenses against portfolio budgets.
Directly supervise the DC Multifamily & Commercial Assistant Manager, Leesburg Office Administrator, and Leasing Agent; set responsibilities, expectations, priorities, and coverage plans.
Coach staff, review work for accuracy and timeliness, conduct performance discussions, and address execution gaps.
Oversee the DC Assistant Manager’s coordination of tenant communications, financial and billing support, leasing and turnovers, cooperative rental accounting coordination, and reporting.
Oversee the Leesburg team’s administrative, leasing, and customer-service work, including deadlines and deliverables.
Serve as the primary escalation point for both teams and promote accountability, collaboration, and continuous improvement.
Ensure compliance with applicable local, state, and federal property management requirements for each portfolio.
Oversee key management, property access controls, and related security procedures; implement risk-management practices and coordinate responses to significant issues.
Periodically review lease files, financial records, and operational documentation for completeness and accuracy.
Monitor leasing pipelines, vacancies, renewals, and occupancy; guide the Leesburg Leasing Agent and coordinate with relevant leasing personnel on marketing, showings, applications, and turnovers.
Review market conditions and rental pricing recommendations to support competitive positioning and owner objectives.
Track portfolio performance separately, including occupancy, leasing, maintenance responsiveness, client satisfaction, financial results, and compliance.
Work with EJF leadership to implement business plans, operational improvements, and strategic initiatives.
Build team commitment to EJF values, service promises, and a consistent 5-Star Client Experience; monitor service metrics and feedback and take corrective action when needed.
Identify opportunities to improve processes, strengthen retention, and enhance the client experience.
Maintain regular in-office presence at both locations, coordinate weekly coverage, and adjust office presence for staffing needs, property visits, client meetings, inspections, and urgent issues.