Regional Patient Financial Advocate

Firstsource

1d•$24 - $25

About The Position

The Regional Patient Financial Advocate screens hospital patients on-site for eligibility assistance programs and travels within an assigned region to provide coverage when representatives are unavailable. The role helps patients identify and apply for suitable assistance through State, County, and/or Federal agencies, initiates applications at the bedside when feasible, and records screening information and results in designated systems. The advocate also communicates with patients, hospital staff, and client contacts; may handle a small workload of accounts; and performs fieldwork, including home visits, as needed. The position is part of Eligibility Services and reports to the Manager – Eligibility & Enrollment. The pay range is $23.50 to $24.50.

Requirements

High school diploma or GED is required.
Proficiency in personal computer skills.
Ability to collaborate and communicate effectively with colleagues, patients, external organizations, and hospital staff.
Professional and polite demeanor.
Ability to remain focused and productive with minimal supervision.
Initiative and creativity in fulfilling job duties.
Strong organizational abilities.
Ability to prioritize multiple tasks in a demanding work setting.

Nice To Haves

One to three years of experience with medical billing, medical coding, eligibility (government or hospital), or other pertinent medical experience is preferred.

Responsibilities

Provide regular updates and reports to client contacts about progress.
Potentially handle a small workload of accounts for resolution.
Cover facilities within a designated region when on-site representatives are unavailable.
Screen patients referred to Firstsource for eligibility assistance programs at the State, County, and/or Federal levels.
Initiate the application process at the patient's bedside whenever feasible.
Identify patients’ needs and assist them in applying for assistance from appropriate agencies.
Introduce patients to Firstsource services and explain regular follow-up regarding their progress.
Establish a foundation for the Patient Advocate Specialist to build a positive rapport with the patient.
Record patient information on the designated in-house screening sheet and document screening results in the hospital's computer system.
Promptly notify designated hospital employees about assistance available to each patient.
Perform fieldwork as necessary, including home visits to screen patients for eligibility programs.
Fulfill other duties as assigned or required by the client contract.
Foster positive working relationships with hospital staff across levels and departments.
Access information for the Patient Advocate Specialist as needed, including discharge dates, balances, itemized statements, and medical records.
Follow policies and procedures in the Employee Handbook and Employee Code of Conduct.
Stay informed about and participate in the Corporate Compliance Program.
Assist with additional projects as directed by management.
Deliver high levels of customer satisfaction, meet quality scores and process-specific metrics, adhere to process SOPs, and maintain schedule adherence.