Regional Patient Financial Advocate

Firstsource

4d•$20 - $24•Onsite

About The Position

The Regional Patient Advocate screens patients at hospitals for eligibility assistance programs and travels within an assigned region to provide additional coverage when onsite representatives are unavailable. The role assists patients with identifying and applying for appropriate state, county, and federal assistance programs, including initiating applications at the bedside whenever feasible. The advocate introduces patients to Firstsource services, explains follow-up, and establishes a foundation for the Patient Advocate Specialist to build a positive rapport with each patient. The position also supports hospital and client contacts through regular updates, documentation, and access to relevant patient information. Fieldwork may include home visits. The advocate is expected to maintain positive working relationships with hospital staff, follow company policies and compliance requirements, support additional projects as directed, and meet customer satisfaction, quality, process metric, SOP adherence, and schedule adherence expectations.

Requirements

High school diploma or GED is required.
Essential proficiency in personal computer skills.
Ability to collaborate and communicate effectively with colleagues, patients, external organizations, and hospital staff.
Professional and polite demeanor.
Ability to remain focused and productive with minimal supervision.
Initiative and creativity in fulfilling job duties.
Strong organizational abilities.
Ability to prioritize multiple tasks in a demanding work setting.

Nice To Haves

1–3 years of experience with medical billing, medical coding, eligibility (government or hospital), or other pertinent medical experience is preferred.

Responsibilities

Provide regular updates and reports to client contacts about progress.
Potentially manage a small workload of accounts for resolution.
Cover facilities within a designated region when onsite representatives are unavailable.
Screen patients referred to Firstsource for state, county, and/or federal eligibility assistance programs.
Initiate the application process at the patient's bedside whenever feasible.
Identify patients' specific needs and assist them in applying to appropriate agencies for assistance.
Introduce patients to Firstsource services and explain regular follow-up regarding their progress.
Establish a foundation for the Patient Advocate Specialist to build a positive rapport with the patient.
Record patient information on the designated in-house screening sheet and document screening results in the hospital computer system.
Promptly notify designated hospital employees about the availability of assistance for each patient.
Perform fieldwork as necessary, including home visits to screen patients for eligibility programs.
Fulfill other duties as assigned or required by the client contract.
Foster positive working relationships with hospital staff across levels and departments.
Access information for the Patient Advocate Specialist as needed, such as discharge dates, balances, itemized statements, and medical records.
Follow policies and procedures in the Employee Handbook and Employee Code of Conduct.
Stay informed about and participate in the Corporate Compliance Program.
Assist with additional projects as directed by management.
Meet customer satisfaction, quality score, process metric, SOP adherence, and schedule adherence expectations.