Patient Financial Advocate

Firstsource

1d

About The Position

The Patient Financial Advocate (Associate) assists patients with financial needs related to Medicaid enrollment. The role guides patients through eligibility, enrollment, documentation, and benefit information, and helps address issues with Medicaid agencies. The position also maintains accurate records, stays informed about Medicaid regulations and policies, collaborates with healthcare providers and other stakeholders, and participates in training and development.

Requirements

• Strong knowledge of Medicaid enrollment processes and regulations.
• Excellent communication and interpersonal skills, including the ability to empathize with patients.
• Proficiency in computer systems and software for record-keeping and data entry.
• Strong problem-solving skills and ability to handle sensitive situations with discretion.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor's degree in healthcare administration, social work, finance, or a related field preferred.
• Minimum of 1–2 years of experience in patient advocacy, financial counseling, or a related field.
• Strong organizational skills and attention to detail.

Nice To Haves

• Experience in a healthcare or financial advocacy role.
• Familiarity with other insurance programs and financial assistance options.
• Knowledge of healthcare regulations and compliance standards.
• Fluency in multiple languages.
• Certification in healthcare financial counseling or a related area.

Responsibilities

• Assist patients in understanding Medicaid eligibility and enrollment options.
• Guide patients through the application process and ensure necessary documentation is accurately completed and submitted on time.
• Educate patients about Medicaid benefits, coverage options, and policy changes.
• Act as a liaison between patients and Medicaid agencies to resolve enrollment issues or concerns.
• Maintain accurate records of patient interactions and enrollment status in the system.
• Stay updated on Medicaid regulations and policies to provide accurate information.
• Collaborate with healthcare providers and other stakeholders to support a seamless enrollment experience.
• Participate in training and development programs to enhance Medicaid enrollment knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level