Patient Financial Advocate

TEKsystems•El Paso, TX

11d•$18 - $20•Remote

About The Position

The Patient Financial Advocate (PFA) is a part of the Medical Financial Solutions (MFS) department that uses a holistic approach to secure payment of patient balances on behalf of hospital clients. The primary function of the PFA is to take inbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations. New PFAs are supported by robust training receiving three weeks of classroom and floor instruction as well as being assigned a mentor. Success in this role is measured according to meeting established metrics and high performers are awarded with monthly and quarterly cash bonuses. Hard work, exemplary performance and continuously expanding knowledge of host systems can lead to opportunities to move up and become a great people leader.

Requirements

at least 1 year of recent call center experience
medical/insurance/billing experience
customer service
call center
healthcare customer service
patient care
inbound calls
customer support
microsoft office
collections
medical terminology

Nice To Haves

ideally have experience working remotely
bilingual

Responsibilities

Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
Respond to patient billing inquiries.
Negotiate payments and payment plans with patients.
Submit credit card payments.
Escalate high complexity billing issues for resolution to a senior associate or supervisor.
Meets or exceeds daily production requirements.
Adhere to all applicable disclosure and collections rules and regulations.