Regional Parts Director - Northwest Region

HUNTER TRUCK SALES & SERVICE•Buffalo, NY

About The Position

The Regional Parts Director leads parts performance across the Northwest Region, including revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. The role integrates parts sales and operations, optimizes regional inventory and resources, develops talent, and partners with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness. The position reports to the Regional Vice President and directly manages regional parts managers. Weekly regional travel is required and may include overnight stays.

Requirements

Seven or more years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
Valid driver's license and ability to meet company insurability standards.
Ability to read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
Ability to prepare reports, business correspondence, presentations, and operational communications and communicate effectively with employees, customers, vendors, and leadership teams.
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data, and use data-driven decision-making to improve performance.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule-based instructions.
Ability to perform the essential functions, with reasonable accommodation where applicable.
Regularly sit, frequently walk, and occasionally lift or move up to 25 pounds; required vision abilities include close, distance, color, peripheral, and depth vision and ability to adjust focus.

Nice To Haves

Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
Two years of multi-location management experience preferred.

Responsibilities

Own regional parts revenue, gross profit, customer penetration, operating execution, and contribution to the regional P&L.
Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
Integrate outside selling with branch fulfillment so customer commitments, stocking requirements, and delivery expectations can be met operationally.
Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
Execute enterprise pricing, category, inventory, and supply-chain policies, while providing regional customer and demand input to the SVP of Parts.
Analyze and monitor dealership and individual location performance against sales targets, budgets, and regional objectives.
Ensure effective use of Arcadium by Parts sales personnel to track customer interactions and outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
Execute regional parts marketing plans aligned with dealership sales objectives and business growth goals.
Hold Branch Parts Managers accountable for fill rate, inventory accuracy, warehouse productivity, delivery performance, and service support.
Hold the Outside Parts Sales Manager accountable for new-account growth, share of wallet, gross profit, and salesperson effectiveness.
Approve and escalate customer-specific stocking or service-level exceptions within established authority limits without independently overriding enterprise inventory policy.
Optimize regional use of branch and warehouse assets, including transfers, shared stock, and delivery routes.
Lead regional parts talent, succession, cross-training, and performance management across commercial and operations teams.
Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
Adhere to and promote workplace health and safety policies.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Travel weekly to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives; travel may include overnight stays.