Regional P&C Operations Manager

JAMES A SCOTT & SON INC•Knoxville, TN

11d

About The Position

Scott Insurance is seeking a Regional P&C Operations Manager, a highly visible strategic leadership role responsible for leading relationships with the company’s Commercial Account Analysts. The manager oversees analyst performance to ensure service aligns with company values and key performance indicators. The role supervises analysts in the assigned region, supports their development, resolves escalated service matters, and collaborates with senior leaders and other departments to improve operations and sustain Scott Insurance’s employee-owned culture.

Requirements

Significant commercial coverage knowledge and understanding of agency management system functionality, service, and sales processes.
P&C license, or ability to obtain one within 90 days.
Previous experience managing employees who service commercial accounts.
Ability to build team relationships and inspire collaboration when appropriate.
Proficiency in proactive problem-solving and conflict resolution.
Ability to work in a fast-paced environment and make autonomous decisions to manage workflow efficiently.
Ability to manage competing responsibilities while considering the impact of decisions on employees with differing perspectives.
Ability to understand and communicate broader agency and business strategies.
Patience and compassion in supporting direct reports and others with professional and personal challenges.
Ability to empathize while communicating expectations and providing strategies to help employees meet expected results.
Strategic thinking and flexibility to pursue alternative strategies.
History of integrity in relationships and processes.
Excellent written and oral communication skills.
Desire to model Scott values by serving colleagues, clients, and the community with integrity and respect.

Nice To Haves

College degree preferred but not required.
Knowledge of Applied Epic preferred but not required.
CPCU and/or CIC designation is a plus.

Responsibilities

Supervise regional Commercial Account Analysts, assign accounts, and monitor workflow.
Resolve complex, escalated issues involving account handling and client interactions.
Monitor individual and team performance using productivity metrics, coaching, and training.
Conduct regular one-on-one reviews and annual performance reviews, providing constructive feedback aligned with company values.
Identify individual and departmental training needs and administer training.
Create training materials, implement training, and monitor results to support continuous improvement and career development.
Report operational results to senior leaders, provide insights, and recommend process improvements.
Collaborate with senior leaders to interview, hire, onboard, and train Commercial Account Analysts, while reviewing production and analyst capacity.
Build relationships and communicate regularly with Accounting, HR, and IT leaders on issues affecting teams.
Build trust and teamwork with direct reports and across Scott Insurance.
Build and maintain relationships with producers in the assigned territory to plan for growth and development.
Provide producers with procedural feedback to improve team effectiveness, including team meetings, standardized presentation and analytical documents, and communication with analyst teams.
Participate in operational meetings with senior leaders to set policy that enhances the employee-owned culture.
Encourage and reward innovative and entrepreneurial thinking within the team.
Provide exceptional service to colleagues and clients.
Work with senior management to continuously improve Scott Insurance’s employee-owned culture.
Perform other duties as assigned.